• Report: #365084

Complaint Review: All About Moving

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  • Submitted: Wed, August 20, 2008
  • Updated: Wed, August 20, 2008

  • Reported By:Studio City California
All About Moving
36 Renmar Ave Walpole, Massachusetts U.S.A.

All About Moving Misrepresentation, overcharges and dishonesty are the hallmarks of this company Walpole Massachusetts

*Consumer Comment: You Were Lied To

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This company was chosen after interviewing three contenders because their rep assured us of the following: After our belongings were packed into the tractor trailer truck it would remain in front of the house for the evening and leave for California the following morning - no warehousing involved. We were also told that no other merchandise would be on the truck - no additional stops.

None of this happened. The day of the move we were greeted with a Budget rental Truck and another small dirty vehicle instead of the large truck. They were packed to the hilt and taken to a warehouse where they were unloaded and sat for a few days. Then a tractor tariler picked them up and brought the items to CA - and yes, additional stops were made.

Furthermore, this company didin't even transport our items - They merely acted as brokers and sub-contracted to other companies. The move cost me just under $20,000.

I paid a deposit of $1500 on MasterCard. A week later I had an additional charge made by the company. I was told it was a secretarial error and would be removed from the bill. Two months later when it still wasn't addressed I wrote to the company and told them I would subtract the additional $1245. from the total bill.

My contract stated "The transportation cost listed above includes the following services - disassembly and re-assembly of all household contents at origin and destination......The wrapping of all furniture in moving quilts is included in the costs listed above." My furniture was disassembled and wrapped in moving quilts THE DAY BEFORE THE MOVE AND I WAS CHARGED AN HOURLY RATE OF $129. FOR THIS SERVICE. I WAS CHARGED FOR 10 HOURS - 2.5 OF WHICH WAS THE TIME IT TOOK THE TRUCK TO GET TO AND FROM THE WAREHOUSE I WAS ASSURED MY BELONGINGS WOULD NOT BE GOING TO. This figures out to approximately $3.20/mile. The term highway robbery seems appropriate, since the going rate is under .60 a mile.

I think it is a fair and equitable to assume that the disassembly of my furniture and the wrapping of the items in quilts took 2 hours and according to contract should have been included in the $13284.50 transportation cost. I will happily fax the contract with this information on it as well as the initial deposit recorded to any interested party. I also have pictures of all the furniture that was disassembled and wrapped to demonstrate the time that must have been involved in this phase. When I spoke to Lew Gamerman, Operations Manager (who was either in Europe or Vegas during this fiasco) he told me I should NOT have been charged for disassembly and wrapping in quilts as it is part of the transportation cost and to "take it up with Yuram Ravid". I also received a letter from Yuram Ravid apologizing for "all the inconvenience that you have been caused in all of this". Why would this have been sent if the company was not in error??? Their own moving men told me that half the time when they go for their checks, they have an excuse why they aren't available.

There were also items damaged, including a pre-Columbian sculpture that was thankfully fully insured for $1500, tools "missing", a box was dropped as soon as a worker brought it into the house, damaging all the Lenox castles inside, a beveled glass insert for a curio was heavily damaged and cost us $281.45 to have remade, a picture frame was damaged from wrapping it too tightly, a Frederick Hart sculpture was packed so poorly I took pictures before it was removed (miraculously it escaped damage) and the hinges and screws for my hutch were missing.

Mr. Ravid has blatantly lied to the Better Business Bureau (there are other complaints against them on the MA Better Business Bureau site) and never actually addressed the two hour overcharge claim I intend to pursue.

PLEASE keep this dishonest company from causing other folks the problems and anguish we suffered at their hands.

Annie
Studio City, California
U.S.A.

This report was posted on Ripoff Report on 08/20/2008 04:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/All-About-Moving/Walpole-Massachusetts-02081/All-About-Moving-Misrepresentation-overcharges-and-dishonesty-are-the-hallmarks-of-this-c-365084. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

You Were Lied To

AUTHOR: Jim - (U.S.A.)

Annie, a full tractor trailer holds in excess of 30,000 lbs and if you wanted the full tractor trailer to yourself, it would have cost you in excess of $25,000 with a reputable mover and in the summer, you would not have been able to do it because of a lack of trailers. You were lied to in order to get your business. I suspect you know that though.

Insofar as it relates to your overcharge, if you want to pursue it, you can - but it's a waste of time. The charge, aside from the fact it can be justified, is not something you'll end up collecting on in the end. You would have been better off with a large, reputable full service mover located near your home at origin, who would have billed you correctly, come to the house to view everything that needed to be moved, and given you a price that would have been guaranteed, not-to-exceed. On the other hand, the promise of having the tractor trailer at the house was a lie as well; no reputable mover would have done such a thing. Your things would have been taken to the warehouse because that's the safest way to go with a shipment the size of yours.

The best way to give scam movers the shaft is by using large reputable companies who specialize in moving goods, as opposed to specializing in ripping off people.

Best of Luck.
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