- Report: #1163336
Report - Rebuttal - Arbitrate
Complaint Review: All American auto
All American auto1785 E. Sahara ave suite 490 Las Vegas, Nevada USA
All American auto I canceled this policy within the 30 day period allowed. I was told refund would take 7-10 days. That was 22 days ago I called on 6/30 and was told that the person handling my refund was no longer with the company and they would have to start the process all over. Las Vegas Nevada
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I canceled this policy within the 30 day period allowed. I was told refund would take 7-10 days. That was 22 days ago I called on 6/30 and was told that the person handling my refund was no longer with the company and they would have to start the process all over. I asked to speak to a supervisor and "none were available". I was told that they only process refunds on Fridays so maybe it would go in this Friday but they are not sure. I called back on 7/2 and when I asked for a supervisor the person said they were a supervisor (Jennifer). She was VERY rude and basically said there is nothing I can do about it...they only do refunds on Friday. She was so rude that I got off the phone from her and called back hoping to speak to someone more helpful. Once again I asked to speak to a supervisor and "coincidentally" that person was a supervisor too. He basically stalled me again and said it might go through this Friday but no guarantees! I explained that I had to pay my visa and I am on a fixed income and would like it removed before I pay my bill and he again repeated there was nothing he could do. I have been waiting since 6/10/14 for my $185 refund and can't get anywhere with this company!
This report was posted on Ripoff Report on 07/19/2014 07:13 AM and is a permanent record located here: http://www.ripoffreport.com/r/All-American-auto/Las-Vegas-Nevada-89104/All-American-auto-I-canceled-this-policy-within-the-30-day-period-allowed-I-was-told-ref-1163336. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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