My experience with this company has been a nightmare. No customer service, nasty and rude. They hang up the phone when they don't want to deal with the problem. My son died on October 16, 2011. I do not drive, so I was trying to send his car to my other son in Miami. I was present when a family friend, Rene Rivas called All Coast Co. spoke with a Jose. 561-288-6260, firstname.lastname@example.org, fax 561-807-0478. Rene explained the situation to him; Jose promised the car would be picked up in less than a week. (10/26) I paid $200 deposit for pick up from Jersey City, NJ Home Depot lot. Cost was to be $775.00 total. Jose said that 24 hours before pick up, we would receive an email to confirm pick up and a phone call. Days went by, no call or email. I called myself and tried to speak with Jose. Helen Stabile got on the phone she was very nasty and said that when she has a driver she will let us know. Dont call us we call you! No date was given and she hung up on me and said she does not have to speak with me only Rene! I tried to explain that I am the customer, I paid for the pickup and my name is on the receipt! She did not care. She also said that the receipt does not say that they give you a 24 hour notice for pick up and that the deposit money is NON REFUNDABLE. The receipt in bold red letters states the 24 hour notification rule.
That night at 630pm Rene received a call and was told we had 20 minutes to get to Jersey from Queens to deliver car to driver. It was impossible to do that in 20 minutes, because we needed time to arrange for a driver to bring us back to Queens. Helen said if we do not take care she is charging us another $200. She told Rene to call driver that perhaps he can meet us in Queens, but he will defiantly be at the pickup location in Jersey City. He would wait for us. She gave Rene the number of the driver Stacey 416-702-3186-Breitling Transport. Rene tried to schedule with him that evening, Stacey said we were not on the schedule and he can't come to Jersey City or Queens. He wanted us to drive to Perth Amboy to leave car. That is more than 2 1/2 hours away from original pick up. We told him we could not do that and we needed pick up to be closer to NY-Jersey City. He said he would try in the early am, and that he would call us back to schedule. Never received his call. Called All Coast in the at 8am, Ms. Helen got on the phone again screaming at me and telling me she was going to keep my money because I did not comply with pu, and she hung up on me. Rene called she told him she would change pick up date and get back to us. Never did. Rene has been trying to solve the problem.
He keeps calling the driver and All Coast to set pick up date and time. Stacey, Driver said he will pu following week-Sunday 11/13. We called Helen and requested a receipt stating that fact, she said she would email to us and never did. Sunday no call. We tried calling Driver no response. Monday, Helen says truck broke down but will schedule pick up on Wed, 11/16. Yesterday we kept calling driver and company. They told us they would call back and did not. We called up until 8pm last night, no response. finally, Breitling Transport, a James and a Mr. Taven, 443-414-3355, said to call at 8am on 11 17 that time will be given to us for pick up. Well today 11/17 is Thursday, driver does not answer the phone, trucking co. does not answer the phone, left several messages. I again tried calling Jose the original man that took the order, Helen will not put him on the phone and she hung up on me. I told her that I was going to report them to better business bureau. She laughed and hung up on me. Rene called spoke to another girl at All Coast, who said she is looking for another driver and will get back to us. It is 12 pm. Still no call or email for pick up. This is what they have been saying since 10/26/11. I called them up 1/2 hour ago. I requested my money back because they can not deliver service. HELEN AND DENISE TOLD ME THAT I AM CANCELLING THE ORDER AND DO NOT GET MY MONEY BACK, SHE ALSO SAID SHE DOES NOT CARE ABOUT COMPLAINTS, SHE THEN HUNG UP THE PHONE AS I WAS SPEAKING. PROFESSIONAL SCAM ARTIST! i HAVE COPIES OF ALL EMAILS OF OUR CORRESPONDENCE.