All Computer Resources, Inc allcomputerresources Sold bad ECM, will not refund purchase Miami, Florida

I own a auto repair shop and I have recieved not one but two defective parts from this company. I am disputing the charge with my credit card company as they are not willing to make a refund for defective merchandise. My advice for anybody is STAY AWAY.

Its never easy to read such negative reports that are single sided. I do recall this particular situation as we have very few issues with our parts and service. First of all, when you purchase a part through eBay, the entire purchase price is protected if anything should go wrong, unless it has exceeded 60 days from the purchase date.  I wish I could say that 100% of our parts are perfect. The reality is that they are electrical items and are very sensitive. We pride ourselves in offering a quality part with exceptional service, but understand that there will be a case where a customer isn't satisfied. In this case, the customer obviously is not happy. We have a refund policy that is very clear on all our online sources. The problem here is the customer demanded a refund while still in procession of our merchandise. Just like any other company across the world, we cannot offer a refund until we have received the merchandise back to our facility. This customer finally returned the part long after the 14 day period had expired (actually almost 3 months) and we DID issue a full refund back to the buyer.