- Report: #892168
Report - Rebuttal - Arbitrate
Complaint Review: All Cosmetics Wholesale
All Cosmetics Wholesale2732 Adacemy Drive SE Unit B3 Auburn WA, 98092 Internet United States of America
All Cosmetics Wholesale Suite 7 Beauty Shameful, Virtually Non-existent Customer Service or Concern for Custormer Loyalty Internet
*REBUTTAL Owner of company: Very misleading information
*REBUTTAL Owner of company: Customer Service for ACW
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The owner offered to replace the item if I paid to ship the damaged item back--a hollow offer since the cost and hassle of shipping exceeded the cost of the item. The owner suggested that if I simply used the lipstick a couple of times, the defects would become unnoticable. I countered that the item was intended for a bridal shower gift basket, and was not in gift-worthy condition. I pointed out that this was NOT an item that had been disclosed as containing any defects/blemishes/aesthetic issues. The reply from Sherri Butte, who appears to be the owner (or at least in charge of what they deign to call Customer Service) was essentially "too bad.....next time buy from their full-whack retail site (Suite 7 Beauty), which professes to have a more responsive and responsible customer service policy.
This company doesn't appear to care about customer loyalty. They take a penny-wise/pound foolish approach to customer service and backing the quality of their products.
This report was posted on Ripoff Report on 06/02/2012 02:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/All-Cosmetics-Wholesale/internet/All-Cosmetics-Wholesale-Suite-7-Beauty-Shameful-Virtually-Non-existent-Customer-Service-o-892168. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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