• Report: #533782

Complaint Review: All My Sons Moving & Storage

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  • Submitted: Fri, December 04, 2009
  • Updated: Thu, December 01, 2011

  • Reported By: matthew — dallas Texas United States of America
All My Sons Moving & Storage
13821 Diplomat Drive Farmers Branch, Texas United States of America

All My Sons Moving & Storage Ormando Gomez, Very dishonest company and staff Farmers Branch, Texas

*UPDATE EX-employee responds: A little(or a lot) of truth about All My Sons

*UPDATE EX-employee responds: I Have Something To Say.

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This company is very dishonest. It is a call center based company in Dallas, TX. that has phone numbers listed everywhere, making you think that you are calling the local office of where you are needing to move from. The call center is staff is told to use that as their sales pitch, with local branch information listed in the sidebar of their CMS system. There is no training that makes the company look like they have knowledge of moving services. You just sit there and listen to someone take and make calls all day long and then they place the new person on the phone. Kind of like "throwing you to the dogs." Customers call because of the name of the company and the reputation that the movers give the company, not the people that answer the phone. In this call center, you have convicted felons, people on parole and probation and numerous people in and out of jail.
If you are a good sales person, you can call and Mr. Gomez will bond you out. The call center takes credit card information over the phone and there you have people with fraud convictions and theft, not to mention the haneous drug charges that are shown. Then there is the pitch when the customers ask if we hire felons. The call center automatically tells them no, which is used as an incentive for their monthly quota and to keep the job by booking the move based on lies. The sales pitch says that we do background checks and random drug tests, which is the infamous sales pitch of Ormando's son, Julian Gomez, stating that "we know who we send into your home, so you have nothing to worry about when it comes to us. Just relax. We have you taken care of." Customers are overcharged, based on what Mr. Gomez decides is the best hourly rate, at times, confusing the call center staff and causing people to lose their jobs because of the mistakes that the higher authority makes, unbeknownst to the local office. Then you have detectives calling the call center looking for certain movers and people requesting to speak with the person that handles the entire AMS empire, which is Ormando Gomez, who specifically tells us not to say his name or who he is.
SO, basically, customers are led to believe that they are getting the quality and "family-based" love for their move. It is all a lie to make money, just like the next weasel. You should see these people's homes and what they drive. OH MY GOD. Ferrari's, Beamers, Benz's, travel buses and the owners, Robert and Vauna Peterson, whom reside in Dallas, TX. and are the co-partners, are purchasing jets and travelling around everywhere, screaming at the staff and firing people for inexcusable reasons, violating Workplace, Civil, Federal, State, and Employee Rights. I can name it all right down to the wire about the defamation of character of each individual that works at AMS. Then these people take $9hr in this call center without raises unless you are favored by Sascha or Ormando. You either have to have a nice body for a female, take in the sexually explicit verbage, or be nice to Julian Gomez if you want to make it anywhere in that place. It is awful and sad and I know that in a Moral sense, this place should be closed down, all due to people not having to worry about their job on a moment-to-moment basis.
It is a stressful environment and if management is pissed off or having a bad day, then you are subject to losing your job for any given reason. The rules of the workplace and employee rights are non-existent in this company. I don't care who has anything to say behind this, but there are many people that are still there that are scared to say anything because Ormando instills an environment of fear when his presence is known. It is like the Pavlov dog....when the bell rings, you run; when the hand is raised, you flinch. And most of all, Ormando is Robert Peterson's right-hand man and he is fully unaware of how that call center is managed and trained. He listens to the staff on the phone selling his service and if it is not right, he asks Ormando why, Ormando will approach the employee with a "fake-I actually care attitude" and talk to the employee, right there when Mr. Peterson is trying to understand. Then, Ormando yells at Sascha or the employee to be written up or sent home because he will eventually be questioned by Mr. Peterson. The employee is then scared, not understanding what they did wrong, knowing that they were never professionally trained.
So, they are railroaded in every aspect of their job. These customer's that call in tell the staff that answers the phone that they are incompetent and if they don't know, why do they say that they can help them? Just understand, EVERYONE, All My Sons does not care about your move, especially when their claims department, "We Care Claims", sits right next to the call center staff. State rules are violated when the insurance is discussed and disclosed to the customer and not properly and factually given to the customer. All this company wants the call center to do is to book the move and then let the local office clean up our mess that we state wrong to the customer. You are charged for the quilt pad wrapping because the tapes has to be what holds the quilt to the furniture. The rolls of tape get expensive after a while, and you will never even realize it until you are given the bill. Fuel is never quoted by the call center, either. Oh, an do not forget the infidelity and sexual encounters that go on within the company.
Just ask Sascha Jones who slept with Ashley Jacob and Ricki Palacios, as well as Ron Clair, whom his wife is a partner with him there and has slept with Mrs. Palacios, whom is married to a friend of mine, all within the building. Mr. Jones was just married on April 3rd and had a baby and this occurred again after he was married. Also, he makes vulgar statements to the younger women there and speaks very bluntly to the overweight ones as well as the ones with criminal records. Mr. Gomez is another story and the apple, Julian Gomez, definitely does not fall far from the tree. People smoke marijuana in the parking lot and carry drugs on their very person in the building. Kyle and Julie will come back in high and get frustrated with the customers when they call because they are all under the influence of either marijuana or methamphetamines.
JUST WATCH THIS COMPANY VERY CAREFULLY. READ GOOGLE, DOT COMPLAINTS, STATE AND FEDERAL COMPLAINTS AND CASES, AND EVEN DO A BACKGROUND CHECK ON THAT OFFICE IN YOUR AREA. YOU ARE HIRING FELONS AND SPEAKING TO THEM OVER THE PHONE. REGARDLESS OF THE CHARGE OR THE FACT THAT THERE IS A CRIMINAL BACKGROUND, THEY ARE NOT FAMILY-ORIENTED AS THEY SAY THAT THEY ARE. TRUST ME IF I CAN TELL YOU FROM THE VERY INSIDE TO THE OUTSIDE OF THE COMPANY, FROM BOTTLE-POPPING AND FERRARI'S TO PEOPLE GETTING FIRED FOR NO GIVEN REASON. THAT IS WHY THEY ARE NO LONGER A BBB CLIENT. THEIR REPUTATION IS NO LONGER WHAT THEY STILL CONTINUE TO STATE WHEN YOU CALL AND INQUIRE. THE LIES WORSEN, HURTING EVERYONE FROM THE EMPLOYEE TO THE CONSUMER, MAKING THEIR LIFE MORE COMFORTABLE WITH THE EXTENSIVE AMOUNT OF MONEY THEY MAKE FROM THE PUBLIC. I WISH YOU ALL THE BEST WITH YOUR MOVING EXPERIENCES AND MAY GOD BE WITH THESE CROOKS AS THEY NEED TO POWER WASH THEIR SOULS AND DO THE RIGHT AND MORAL THING IN ORDER TO BE TRUTHFUL IN THEIR SALES PITCHES AND THEIR SERVICES.
All My Sons Moving and Storage is Selected for AMSA's ProMovers ...The Dallas Movers, All My Sons Moving and Storage Selection Reflects Company's Consistent High ... For local Dallas Movers go to www.allmysons.com/dallas ... www.redorbit.com/news/business/.../all_my_sons.../index.html - Cached - THIS IS BECAUSE WE ARE NO LONGER A PARTNER OF THE BETTER BUSINESS BUREAU.
All My Sons Moving Offers Money Saving Tips and Moving Resources ...Dec 4, 2009 ... "This is a service industry, so meeting the consumers need is an integral part of who we are," shared Ormando Gomez, an All My Sons Moving ... investor.news.com/bnet/?GUID=11012601&Page...3198 - 1 hour ago -
All My Sons Moving Offers Convenient Quotes and Booking Through ...Dec 3, 2009 ... "Obtaining a moving quote or even booking your move has never been easier," shared Ormando Gomez, an All My Sons Moving representative. ... www.redorbit.com/news/.../all_my.../index.html?... - 19 hours ago -
Ormando Gomez's Co-workers at All My Sons Moving Jason Crossen - President John Kay - President Robert Peterson - President Todd Harrison - President David Queen - Owner Ormando Gomez
Chief Financial Officer Ormando Gomez Chief Financial Officer at All My Sons Moving , Dallas, TX Recently added contacts to all my sons moving Jamie Masters John Brown Anthony Peterson Ambrose Palermo David Lohnes Stock Market Information |
THIS IS WHAT WAS ON GOOGLE.....FinancialContent.com... satisfaction with every move," shared Ormando Gomez, an ... More information about All My Sons Moving and its services can ... Bernadette Coleman 469-461-5000 Email Contact bcoleman@allmysons.com ormando@allmysons.com sajones@allmysons.com rpeterson@allmysons.com vauna@allmysons.com martrece@wecareclaims.com todd@allmysons.com ambrose@allmysons.com
bankrupt.com/TCR_Public/990312.MBX
AMS DOES NOT CONTRIBUTE TO CHARITIES WHEN THEY CALL US. WE HAVE TO REFUSE THE CALL. All My Sons Moving Charities Dedication to Helping the Community ... www.pr-inside.com/all-my-sons-moving-charities-dedication-r1532692.htm
THIS IS FROM YAHOO..... User Rating: 1 out of 5 stars by twinkle 05/19/2008 VERY poor customer service. Avoid this company at all costs. Was this review helpful? 00 Report Abuse | Subscribe to twinkle's reviews Comment on Review
Anthony Peterson, President of All My Sons Moving and Storage, Inc in Halethorpe, MD. where the company started.
User Rating: 1 out of 5 stars by Boudy 04/13/2009 I called this company to reserve a move on a Saturday, for a saturday move 2 weeks later. A few days before the move, I called back to check on the reservation, and they couldnt find anything. I left the country on vacation, and wanted this DONE before I left. DONT put your faith in a company, that cant even book a reservation properly. Was this review helpful? 00 Report Abuse | Subscribe to Boudy's reviews Comment on Review
 

This report was posted on Ripoff Report on 12/04/2009 12:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/All-My-Sons-Moving-Storage/Farmers-Branch-Texas-75234/All-My-Sons-Moving-Storage-Ormando-Gomez-Very-dishonest-company-and-staff-Farmers-Branc-533782. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE EX-employee responds

A little(or a lot) of truth about All My Sons

AUTHOR: examsemployee - (United States of America)

The company has approximately 50 offices scattered throughout the United States.  All are under the control of the corporate headquarters in Farmers Branch, Tx, although some of the older offices have local partners that own a share of the business. 

     I met with Robert and Vauna Peterson in their home in Dallas when they pitched me the job offer.  I could care less about his multi-million dollar house(s), planes, cars, etc.  When I met with Robert, Vauna, and Chris Generale in their home I simply asked for one thing:  don't lie to me and we will have a successful partnership.  When I was offered the job I was promised above the board accounting and told everything was always out in the open and on the up and up.  I was promised an accurate monthly P&L.  Never happened.  I was promised an accurate and concise list of the opening costs for the office that I was opening for them which I never received.  I was promised an amortization schedule where my opening costs would be amortized over a 24 month period.  This never happened.  This huge corporate conglomerate that has approximately $20-$30 million in yearly sales nationally has an "accountant" that manages the the business and money of every single office that is a kid with a high school education that was pulled from the call center.  Wonder why?  Let's just say that an accountant has things that they cannot do because they could lose their license or go to jail for it.  I continually asked  for insight through my direct manager, Chris, with little or no results.  I was receiving none of the promised above the board accounting, my petty cash was always a mess, Vauna goes into every office every day, pulls money out, adds it back a day or two later, pulls some more out, etc.......continually.  I SPENT 3 MONTHS ASKING FOR ACCOUNTABILITY! And have the emails to prove it.  The straw that broke the camels back for me was when the original $55k in opening costs that I was told that I had(but never received any breakdown of) was changed to $120k because of a years worth of Yellow Page advertising ($65k) that occured before we ever opened up.  I didn't think that this was fair but there was nothing that I could do about it.  What this effectively did was remove any hope of any bonuses for several years.  AMS doesn't pay that well.  You work 7 days a week for weeks and weeks at a time because the corporate office will not allow you to hire help to keep overhead down and the bonuses make it worthwhile.  However, the bonuses never come.  You don't get them because you get none of the accounting info needed from AMS corporate so you have to take their word for it.  Anyway, after requesting a copy of the billing for the $65k that was being added to my bottom line from Vauna and her not being able to provide it I went to the local Yellow Page rep and asked for a copy of it and she said that it didn't exist.  She brought me several years of phone books to prove to me that this advertising that was being added to my bottom line didn't exist.  When I lost it on several other issues and my direct manager Chris came up from Dallas I simply asked that Chris, Ormando, Vauna and I have a conference call to get all of this out in the open and get it resolved without all of the he said she said going back and forth and Vauna and Ormando refused. 

     As far as customers go you are getting shafted.  AMS is NOT forthcoming in their charges.  The call centers job is to "hook" the customer and the rest is left up to the local offices.  90% of the calls to the company get routed through the Dallas call center.  It is intentionally setup to make you believe that you are calling someone down the street.  You are instructed as a manager to call yourself the "owner".  You tell everyone that you own the local office.  Each office has its own corporate status but there is absolutely no local control.  Farmers Branch is pulling the strings.

      AMS has numerous deceptive billing practices.  I will just give one.  All managers are instructed to charge customers for a 6 pack of tape.  It must be on all bills-whether the customer uses it or not.  I heard repeatedly in Dallas that this practice "makes the company a million dollars a year in free money".  If the customer gripes about it just apologize, say it was an oversight and take it off of the bill.  No harm, no foul.  The problem is 98% of all AMS customers don't catch it and end up paying for something that they didn't use.  a 6 pack of tape runs from $21 is some markets to $30 in others.  This is very dishonest, yet if you are not putting tape on all customer account YOU WILL get a phone call from Ormando asking why.    As I said, one of many deceptive practices.

     Employee training is nil.  AMS hires straight off of the street with no training.  The AMSA "Pro Mover"  status that the company proudly displays that "proves" that they only use trained "experts"?  Robert Peterson buys memberships for his new offices at a rate of $20k at a time-and AMSA, because of his money, does not make him go through the certification processes or one year "mandatory" waiting period that most companies have to go through.

       Most of this companies offices do not have BBB certification, even though they display the logos on their websites.  They initially get it but quickly lose it because of numerous continous complaints.  They have even come under fire in many markets for displaying it knowing that they are not supposed to be.

     CHeck out the lawsuits against them.  Check out where even states have sued them.  Read reviews.  Get informed.  This is not the local down the street Mom and Pop family owned movers that they want you to believe that they are-they are the archtypical corporate giant that I believe unfairly treats their customers and employees to make millions with little regard to either of the above.   Always ask for a itemized bill!!!

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#2 UPDATE EX-employee responds

I Have Something To Say.

AUTHOR: asilosjr - (United States of America)

I AM An Ex-Employee Of This Company, And Will Tell You As An Employee Of More Than 2yrs. And That Left On Not So Great Terms That The Report You Have Just Read Is Not True. The Fact That They Have Local Numbers For Various Cities Across The US, Is Because They Have Offices In These Cities. I Know For A Fact That  Not All Of The locations Calls Go To The Call Center. The Ones That Do Only Do This To Allow The People In These Local Offices To Provide Better Customer Service To The Customers That They Are Actually Moving That Day. If A Customer Calls From A City Outside Of Dallas And Needs Help That Is Not What They Consider "AN EVERYDAY MOVE" Then They Are Transferred To That Locations Office To Get The Most Accurate Quote. The Local Number Does Not Imply That They Are Trying To Be Corrupt. If I Call To My Phone Company's Customer Service Number I Am Sometimes Routed To Another Country For Help With My DVR, Needless To Say I Am Gratefull That AMS Has Chosen To Stay In The US. Which Is More Than I Can Say For Alot Of Other Companies Of This Size. I Think Anyone Who Has A Job And Gets Paid More Than Minimum Wage Should Be Grateful. I Was Paid Good For What I Did And Never Had A Complaint About The Money I Made.

In My Time There Even In Management I Never Saw Anyone Get "Fired At Will"! The Company Tries To Take Care Of Their Own! If An Exsisting Employee Has A Friend Or Family Member That They Think Will Be Good For The Job, Or Is Going Through Hard Times They Get A Shot At It. If They Can Not Handle The High Call Volume Or What Is Expected Of Them Then They Are Not Treated Un-Fairly They Are Just Told That They Might Not Be The Right Fit For That Position And Sometimes Even Offered Positions In Other Departments. I Brought In A Friend Of Mine In 2007 Who Was An Ex-Employee Of Mine And I Thought That He Would Be Great At The Sales Aspect, But It Turned Out That He Was Not. I Was In A Supervisor Position In A Totally Different Department, But Was Told That It Just Was Not Working Out. We Talked To My Friend And Apologized That It Was Not Going To Work Out, And Did Offer Him Another Position. He Declined And Said That He Was Greatefull That He Had Gotten The Oppurtunity. This Department Is Given A Script To Follow, Just Like Any Other Customer Service Department. In This Script They Are Given Scenarios Of What A Customer Could Say And How To Respond. This Is Not A Sales Pitch It Is MORE Informative Info For The Customer. 

In Regards To The Ferrari's, Beamers, Benz's, And Travel Bus'. Name An Owner/CEO Of A Company This Big That Does Not Have A Hobby Or Thing That They Collect. I Worked With Bobby Not So Much VaunaOn Occasion And He Always Treated me With Respect.

I Prefaced This By Saying That I Am An Ex-Employee And Left On Bad Terms. I Was Called By A Friend That Had Asked If I Knew Still Knew Anyone At AMS I Told Him Yes And Gave Them The Number. He Took It Upon Hisself To Come To This Website, And Quickly Called Me. I Read The Posting And Was Disgusted That Someone Could Say The Things That Were Posted. I Have Never Worked For A Company That Was "PERFECT". If I Had A Choice To Work For AMS Again Or Hire Them To Do my Move, I Would In A Heartbeat.

 

 

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