Im Glad I didn't hire this company to move my valuables.
On 12/8/12 while heading from my apartment out to my car I dropped my cell phone. At this time this company was moving a woman into the building next to mine, which I pass by on my way to my car. The moving truck was parked across our sidewalk on the way to the parking lot and right behind my car. I came back from an errand and first checked the sidewalk on my way back to my apartment and then my apartment and then began to track it with Apple's find my phone app. which showed it was still on my street so I walked around outside and called my phone trying to locate it to no avail and after about 1/2 hour to 45 minutes and 24 calls to my phone and came back inside to track it again and now that the moving truck had left the area my phone first tracked to North Haven and last tracked to Stratford within 4 minutes of where this company is located.
I talked to the woman who was just moved in and she originally gave me the wrong contact info. so I spent 3 days calling and emailing the wrong people. on Tuesday 12-11 the neighbor who used this company found me and told me she originally gave me the wrong info and then provided me with this companies name and phone number. She said she called them on 12/8 and toldthem that the employees had left with my phone. Their answer was Oh we haven't heard anything. She also left the moving companies number with my rental office on 12/8/12
I called them @ 1-203-455-0731 one of a couple numbers on their website and was told it would be looked into and someone would get back to me. My neighbor then came back with the number she used to contact them.
After waiting for two days I called them @ 1-203-388-0094 and was once again told they would talk to the drivers and get back to me. I waited until Friday and then posted a question on the business page of the company which got the attention of the companies owner/president of record Frank Fatigati of Fountain Inn SC, because I received a call from 1-864-962-9000 which is the phone number for All My Sons Moving and Storage of Greenville, Inc.. I called him back. I explained that his men were here when I dropped my phone and that my phone tracked on my road up until his truck and employees left and then the tracker followed it to the area of where the business is located. He stated that they did have my phone but it was not stolen because the driver found it and then looked around to see if anyone was in the area and when he didn't see anyone gave it to his helper and they drove away with it. He then proceeded to say if you dropped a dollar you wouldn't expect to get it back would you and to tell me how he lost 3 or 4 phones that he never got back. A dollar doesn't have my name listed inside it's settings and that I called my phone over 20 times while his employees were on our property and the display read ICE1 so they were given plenty of opportunity to pick it up and tell me they had it but no they decided to take it back to Stratford and keep it. He refused to mail my phone and said I could go pick it up if I wanted it I called him back + told him I would be there on Monday 12-17, he said they would be there all day. I called in the morning to verify their address and was told once again they would get back to me and once again nothing.
I then emailed the company page and got a response from a Barry C. the manager in Stratford to email him at BarryC@allmysons.com
and got a response from a William Cosey @ wcoseyallmysons.com who said " Barry forwarded me your email. Listen I would like to resolve this issue for you. I did speak with our team member and he mentioned that the phone is no longer in our possession. Can I send you a check for $50 to cover the cost of your insurance deductible?" My response was $50 wont do a thing for me that phone was just purchased in September I got it for $99.00 because I had a trade in, it was on sale and I was eligilbe for an upgrade and I paid $25. for the otterbox that was around it. I had to pay $219 + tax for the replacement phone and was required to add a ghost line and sign a new two year contract at 9.99 a month for two years (roughly) 240.00, a 36.00 dollar activation fee and 39 for my new otterbox so they cost me more like $658.00.
Although it may not be illegal to walk off with someones property because they dropped it near you
it should be anyone with half a brain can figure out who a smart phone belongs to as the name is right in the settings and there was ample chance to pick it up and return it the 20+ times I called it while they were here and had my phone on them. Maybe its just me but I find disturbing that a person in such a business and their employees would have a finders/keeper attitude. Just where does one draw the line about what is "found" and what can be kept. I personally would never hire a business with this attitude to be in charge of my valuables unattended but that is just my honest opinion