- Report: #447409
Report - Rebuttal - Arbitrate
Complaint Review: All My Sons Moving
All My Sons Moving13821 Diplomat Dr. Dallas, Texas U.S.A.
All My Sons Moving (Dallas) Not the "professional movers" they claim to be Dallas Texas
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When I contacted All My Sons to inquire about letting them handle our move, I asked specific questions regarding their ability to handle antique furniture because I have some precious family heirlooms. They assured me they knew how to handle them and my antiques would be handled with the utmost care, so we scheduled a date and time.
On moving day (March 1, 2008), when the movers arrived they required me to sign documents for services before they started. During our walk through I pointed out the antiques, and one in particular (my grandmother's china cabinet) and asked them to be extremely careful when moving it because it is very precious to me and I did not want it to get broken. They again reassured me that it would be well cared for.
When they got ready to move the china cabinet, they broke the curved glass completely out on one side before they even got it on the dolly. My husband had told them how they shoud move it to prevent breaking any of the glass, but they ignored what he said. The way they were trying to load in on the dolly it was going to break no matter how careful they were. I was devastated!! But they again reassured me that their company was covered and they would take care of it.
After the move was complete I had to pay them for services rendered and at that time I got the information from the movers to file the claim. When I received the claim form from their claims department I completed the form and included a repair estimate for $485.00 and pictures.
When they finally responded they offered me $120 but in order to receive that money I had to sign a document agreeing not to say anything bad about their company. I was so offended and upset and did not sign the document. And $120 was such a long way from paying for the repair it wasn't worth it to take their "hush money". I have since contacted another company to get another repair estimate and it was a great deal higher than the first one.
As it turns out, there was a little calculation regarding their coverage in very small print on the paperwork the movers had me sign. I filed a complaint with the Better Business Bureau and they didn't help me get it resolved either.
All My Sons does not care about the customer or the customer's belongings...they just want your money. Their movers are not "professionals" and obviously do not have the proper training on how to handle delicate or antique furniture. I will never trust them with my valuables again.
This report was posted on Ripoff Report on 04/29/2009 08:17 AM and is a permanent record located here: http://www.ripoffreport.com/r/All-My-Sons-Moving/Dallas-Texas-75234/All-My-Sons-Moving-Dallas-Not-the-professional-movers-they-claim-to-be-Dallas-Texas-447409. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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