- Report: #439095
Report - Rebuttal - Arbitrate
Complaint Review: All New Sports
All New Sports712 N. Main St Newton, Kansas U.S.A.
All New Sports TERRIBLE CUSTOMER SERVICE - THEY STOLE MY SCOOTER ENGINE! Newton Kansas
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I bought a 150CC J M Star scooter in June of 2008 from these guys. After only 1,500 miles under very conservative driving and regular maintenance, the main motor bearing shattered. After pushing it about 3 miles to my home, I contacted All New Sports about my situation. It took several phone calls (phone calls go directly to voice mail, nobody personally answers incoming calls) and emails for somebody to get back to me. I informed them of the failure and was told to send the engine back to them for repair. The warranty would only cover parts and return shipment . So I took to a motorcycle shop and they pulled the engine and repaired a stuck kick starter. The cost of the labor was $180.00. I took the engine, boxed it up securely and shipped it to All New Sports at cost of $70.00. It arrived on January 9th, 2009.
I was told by their tech support manager (John) that it would be repaired and returned to me in about 30 days. OK, fair enough. After a couple of weeks I had not heard a thing so I emailed and called them several times to inquire about my repair. I heard nothing back after a few days so I kept trying. Finally, I got an email stating they were waiting for a part. I inquired again about more detail but heard nothing.
After several more calls and emails, I finally received an email stating that I was to be patient and the repair will be completed in due time. After 1 month I still had not heard anything so I called and emailed again with no response. It took another week before I received another email stating my repair is going fine and I will be updated at a later time. So, I waited again.
Another month went by and I had not heard anything despite continued emails and phone calls. By chance one day in early March, 2009 (2 months after they received my motor for repair) I finally got through and spoke to an actual human being in customer service. She told me they will look into my repair and tech support would call me back. I called again the next day and got the same response, yet nobody would follow up with me. At this point I have had it with being jerked around! I called again and expressed my discontent with their service and demanded to talk to a supervisor , manager or owner. I was refused and was told that the owner does not talk to customers!
After a week I got an email stating my repair is going fine and should be shipped out within a day or two. That was reassuring but I was skeptical. Finally, I got a call from the tech support manager (Colby) and he asked me what was the problem with my engine! What???? They've had my engine for 2 months, I faxed them the repair analysis from my mechanic and now they ask me what is wrong? As it turned out my engine sat in a corner for 2 month and nobody even looked at it!! Needless to say, I was furious and let them know how poor their service is and again asked to speak to the owner. Again, I was refused. At this point all I wanted was my engine repaired, sent back to the cycle shop and move on with my life.
The engine finally arrived in late March, 2009 to the cycle shop. It was poorly packed in a plastic moving tub and only wrapped in a U-Haul moving blanket. It didn't look very good and I could only hope it survived the shipment and would work. The cycle shop put the engine back in and fired it up..it worked! However, the mechanic informed me that this engine was not mine because it has California emissions on it AND the kick starter needed repairing! I already paid him for the repair of the kick starter on my engine, now I paid again to repair the kick starter on a replacement engine they had sent me! The final bill for the repair was another $280.00. This combined with my earlier repair and shipment added up to a grand total of $430.00. The scooter retailed at $1,200. I paid for the same repair twice AND All New Sports didn't inform me that they were sending me somebody else's engine!!! My engine had only 1,500 miles on it and I have no idea the condition of the engine or how many miles on it or even if it will last. I suspect they stripped my newer engine for parts and gave me some older engine and called it good enough!
At this point, I am completely unsatisfied with my customer experience with All New Sports. I will contact the Kansas Attorney General and file a complaint with them. If anybody out there has similar stories like this and want to start a class action suit then I all ears! ALL NEW SPORTS IS A RIP OFF AND THEIR CUSTOMER SERVICE IS THE WORST. THEY STOLE MY ENGINE!!!!
This report was posted on Ripoff Report on 03/30/2009 11:02 AM and is a permanent record located here: http://www.ripoffreport.com/r/All-New-Sports/Newton-Kansas-67114/All-New-Sports-TERRIBLE-CUSTOMER-SERVICE-THEY-STOLE-MY-SCOOTER-ENGINE-Newton-Kansas-439095. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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