All-Safe Security managed the home-monitoring security service I used. I called in January 2009 to inquire about cancelling our service, because I had been unemployed for the previous 7 months and we were cutting back on non-essential items such security monitoring. I was reminded that I had signed a 2 year contract for service, but was told that since unemployment was the reason for the requested termination, I needed to fax in a letter explaining that reason and then the service would terminate effective at the end of that month (January).
We had sent in a payment for three months' worth of service (Jan-Mar) and was told by the company representative that our February and March payments would be refunded. Based upon these representations by the company, I proceeded to cancel our cable telephone service, which we had installed solely because we were told by All-Safe that a landline was necessary for the monitoring service. We did not use the phone for any other purpose.
In March, I called All-Safe because we had received no refund. This time, I was told that we could not get out of our two year contract, and the least they could do was terminate the service at the end of March, but in no way would we get the refund I had been promised. I explained the representations made to me by the company in January and that I had also cut off our phone service based on those statements, so the monitoring service was completely useless. I was told the manager would be the person to resolve the issue, so I requested the manager call me back. My husband also had left messages for the manager. To this day, the company has refused to return our phone calls or attempt to resolve this matter, and kept our payment for two months of service after we were told it would be refunded.