- Report: #1046018
Report - Rebuttal - Arbitrate
Complaint Review: All Star Appliance Repair
All Star Appliance RepairInternet United States of America
All Star Appliance Repair Unreliable; Very responsive in scheduling an appointment for repairing an oven door but didn't show up three times without calling. Internet
*REBUTTAL Owner of company: Apologize
*REBUTTAL Owner of company: Was resolved
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We rescheduled to the next day between specific hours. Toward the end of that next time frame I called when he hadn't arrived yet and he asked to call be back because he was in the house doing a job and couldn't talk to me in that house while on the job. I thought it was a bit odd. He didn't call me back at all.
I called the next day and they set me up with another time. Again, the tech was not arriving and I called. The man that answered said he'd get back to me. No call back. I called again toward the end of the 3 hour time frame and he sounded surprised asking, "The tech's not there yet?" No one arrived again.
I gave up and never called again. They never called me back either to explain why they never showed or to reschedule. They never showed any interest at all. I found it very odd and not at all service-oriented. I would never consider using them again.
What was odd however, was that during every phone conversation the person seemed genuinely friendly and service-oriented. Their quote was very reasonable but they in fact, did nothing in the end!
This report was posted on Ripoff Report on 04/24/2013 09:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/All-Star-Appliance-Repair/internet/All-Star-Appliance-Repair-Unreliable-Very-responsive-in-scheduling-an-appointment-for-re-1046018. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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