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  • Report: #1063599

Complaint Review: All State Van Lines Relocation

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  • Submitted: Mon, July 01, 2013
  • Updated: Tue, June 03, 2014

  • Reported By: s — portland Oregon
All State Van Lines Relocation
2000 north state road 7 Margate , Florida USA

All State Van Lines Relocation AKA Relo Van Lines or All State Van Line Relo Movers LOST our items (dresser, matching nightstand, and dining table legs), Damaged items (headboard) we would not be surprised if someone stole the items off their truck since they loaded items OUTSIDE of the truck and had them hang off the back of the truck instead of put them INSIDE the truck.In addition they damaged our hardwood floors and took 19 days to complete our move. DO NOT USE THESE MOVERS. Margate Florida

*UPDATE Employee: All State Van Lines Relocation Inc.

*Author of original report: Satisfactory Settlement reached

*Author of original report: Settlement Agreement Reached by all parties.

*Author of original report: Update to Report by client.

*Author of original report: Update to Report by client.

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It's been 19 days - our trucks have finally arrived. Here's what we have experienced...

The two movers were very very difficult to communicate with. They lost our DRESSER, TWO NIGHT STANDS, and The legs to our kitchen table which is pretty much useless now. They scratched up our hardwood floors by slamming our armchairs down and dragging them across the floor. With our missing furniture and damaged floors we would have honestly paid thousands more for better service as we now have to get new furniture to replace the lost pieces and fix our flooring.

Also, while the movers were loading our items for the first part of the move - the last few items: our mattress, headboard and 2 bikes weren't able to fit INSIDE the moving truck so the movers shut their truck door and tied our mattress, headboard and 2 bikes to the back of their truck with tape and strings. I took pictures of this as well. [continued below]....

..... This seemed a little frightening to see those items tied up on the back of the truck, hanging out let alone a little dangerous and unprofessional.


Please never use these guys - they are cheap brokers who use cheap moving services (Best Price Moving & Storage) to do the work and they will lose your things, and they will not show up on time. 

Whatever you do DO NOT GO WITH THESE GUYS, i would love to save you a headache and not have you waste your money (and time) even if they cost less - you will end up paying more in lost and damaged goods. Definitely not worth it.



This report was posted on Ripoff Report on 07/01/2013 12:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/All-State-Van-Lines-Relocation/Margate-Florida-33063/All-State-Van-Lines-Relocation-AKA-Relo-Van-Lines-or-All-State-Van-Line-Relo-Movers-LOST-1063599. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
4Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

All State Van Lines Relocation Inc.

AUTHOR: All State Van Lines Relocation Inc. - ()

 

Mr. Shareef,

 All State Van Lines Relocation Inc. would like to sincerely apologize for the inconveniences caused throughout your move. Customer satisfaction is our ultimate goal therefore, we regret to hear of your dissatisfaction with the services rendered. Please know that our company does not tolerate acts of unprofessionalism and that appropriate action has been taken and relevant information has been relayed to ensure that an incident of this nature will not occur again.

Due to the nature of the moving industry delay occurrences may arise that are beyond our control therefore, all requested pickup and delivery dates are estimates as outlined in the contractual documentation provided upon booking. Upon reviewing your account, our records confirm that your delivery was delayed by two days and we apologize for the inconveniences that were caused as a result. Please know that all efforts were made, on our part, to have your items delivered within the agreed upon time frame and we apologize for failing to meet your expectations. 

Regarding your lost/damaged items, it is within the rights of all customer's to file a claim up to nine months from your delivery date. However, our records indicate that compensation has been extended to you, inclusive of all delays and inconveniences experienced, and a mutual agreement has been reached for which we appreciate your patience. 

Again, our team would like to extend our sincere apology for the inconveniences caused throughout your move. Should you have any further concerns that you would like to have addressed please feel free to contact our office at 800-741-6837. 

Sincerely,

All State Van Lines Relocation Inc.

 

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#2 Author of original report

Satisfactory Settlement reached

AUTHOR: sarah - ()

All parties involved have reached a satisfactory settlement and I would like to give this company 3 stars for this reason.

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#3 Author of original report

Settlement Agreement Reached by all parties.

AUTHOR: sarah - ()

I would like to give All State Van Lines Relo 3 stars since a satisfactory settlement has been reached by all parties related to my original review.

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#4 Author of original report

Update to Report by client.

AUTHOR: sarah - ()

This is an update to my All State Van Lines Relo report -

Update: (July 29, 2013) A satisfactory settlement has been reached by all parties with the applicable agencies/bureaus thus I am obligated to give 3 stars.

 

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#5 Author of original report

Update to Report by client.

AUTHOR: sarah - ()

Update: (July 29, 2013) A satisfactory settlement has been reached by all parties with the applicable agencies/bureaus thus I am obligated to give 3 stars.

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