- Report: #1159720
Report - Rebuttal - Arbitrate
Complaint Review: All State Van Lines Relocation
All State Van Lines RelocationNationwide USA
All State Van Lines Relocation Failure to transport my car from coast to coast as promised; Failure to provide information about the whereabouts of my household Nationwide
*Author of original report: Update on All State/Relo moving saga
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I have two complaints: one involving transporting a car and the other a house move. In mid-April after I began to explore a coast to coast move and compared prices online, I was bombarded with emails and phone calls. Most included warnings about other companies that would rip you off. Danny Steiner with All State was different. He was polite and seemed trustworthy. He followed up with me, wasn't pushy compared to others, and gave me a quote that was lower than others for shipping both my car and my house. I paid a 40% deposit on the house move and $100 for the car move and got delivery windows for both. AT NO POINT WAS I TOLD THAT ALL STATE IS A BROKER AND THAT THEY PUT OUT A BID FOR COMPANIES ALL OVER THE COUNTRY.
As my delivery date approached, I began to question the company and the integrity of its employees. For starters, they were impossible to reach and kept using the delivery window, even the day before the scheduled pick up. Then they transferred responsibility to the so-called "agent" who was contracted to do the move, saying they would get back to me when they hear from him. A day after my delivery date at 8:30 PM, someone finally showed up to load my stuff. To my surprise, they showed up in a small moving truck to load my household and head to do another.
This is the first time I learned that my stuff will be taken to a storage place until they have enough households destined for the Pacific Northwest. The guys who loaded my stuff were nice, working for a small company Green World Movers. I began to regret not working directly with them until they disappeared with my goods. I was promised a call from All State the following Monday June 30th with the lightweight of my load. After calling every day and insisting to speak with a supervisor I finally got the information promised to me today, July 5th without an invoice and with no delivery date. When I insisted on finding out the location of my goods I was told they are in a "secured location." I find this outrageous.
Almost two weeks after my house contents were loaded on a truck, I have NO idea where my belongings are and when I will see them. All State representatives admitted that they have had a hard time obtaining that information from World Green Movers, the smaller company that they hired to complete the move.
Regarding my car move, when I couldn’t receive any information about who and when will follow through on my car transportation by the end of the pick up window, I cancelled my reservation, made other arrangements to transport my car from coast to coast and requested a refund. Needless to say, it would have been less stressful to do not have to handle this at the last minute.
I regret using this company. I would have paid a higher price to save myself the anxiety and aggrivation.
This report was posted on Ripoff Report on 07/05/2014 10:37 AM and is a permanent record located here: http://www.ripoffreport.com/r/All-State-Van-Lines-Relocation/nationwide/All-State-Van-Lines-Relocation-Failure-to-transport-my-car-from-coast-to-coast-as-promise-1159720. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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