- Report: #1144286
Report - Rebuttal - Arbitrate
Complaint Review: All State Van Lines Relocations
All State Van Lines Relocations2000 N. State Road 7 Suit 101 Margate, Florida USA
All State Van Lines Relocations They ripped me off by taking my deposit and not providing the service. Margate Florida
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If I could write a 0 star review I will!
This company is a fraud! It's not a real moving company, it's a moving broker.
They will take your deposit, and RUN!
On the day of the move I had another company come and was suppose to service my move. I asked to be present at the weight of the truck, since All State told me I'll be paying based on my weight. They scheduled the move to a Sunday, even thought I requested a Friday. Then the truck asked me to meet them at a weight station. However that station was closed! (Sunday) so I researched another station online (on my iPhone) and I found one 30 miles away. They would not go there saying they need approval from Allstate, which conveniently does not work Sunday. That was the FIRST issue. So, this new company that showed up told me they can weight the truck upon delivery with all my stuff on it, and without my stuff. So I said ok, lets go.
When they go to the home, they suddenly tripled my initial estimates, saying it's too large in cubic feet. (not wait, I was quoted based on weight, not cubic feet) Than they said they need to add "long distance walk" fee, due to the fact that my home is more then 75 feet from the truck. I took a measuring tape and measured 83 feet. I said I'm willing to only pay for the extra 8 feet, but they insisted it's 250 feet (WHAT???!?!?!?!) and the guy said initially "I measured it myself" but then when I confronted him he said "my partner measured it" and then he tried to "walk" with me and count his steps. But I told him I measured it with a ruler! Then he said I didn't take into account my steps, but in my contract with All State I have up to 25 steps included, so I told him I'm not suppose to count the steps.
Man, this company is the worst! so now after all this I got mad, and said, forget it. I'll rent a UHAUL and drive my stuff myself. I demand my deposit back. So he said I'll need to talk to All State. So when I called they transferred me to this cancelation department, which was not as friendly as their booking department. there, the guy said "you signed forms that state the the deposit is non-refundable" When I tried to tell him about all the issues the day of the move they would not hear anything, and would simply say "no cancelation" we will not give you the money back.
They never came to service the move, they sent someone else to service it, which then tried to add all sort of fees, and blow my estimate based on different criteria!
I am telling you people, stay away from this company! They are a fraud!!!!!
Long story short, it will cost me more money and time to try and sue them, even if I have a case, but I don't have the time or money, so at least I hope this review helps someone else NOT to fall in the trap!
Good luck with your move, and beware of this company!
This report was posted on Ripoff Report on 05/05/2014 06:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/All-State-Van-Lines-Relocations/Margate-Florida-33063/All-State-Van-Lines-Relocations-They-ripped-me-off-by-taking-my-deposit-and-not-providing-1144286. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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