- Report: #433188
Report - Rebuttal - Arbitrate
Complaint Review: All Tune And Lube
All Tune And Lube2820 Rochester Rd Troy, Michigan U.S.A.
All Tune And Lube Constant Change of Price!!! Troy Michigan
I told them it was a factory sunroof and asked how much would it be to get it looked at. The owner, Fred, told me that it would cost $49.90 to look at it and if I got it fixed there it would go towards the price.
Took them more than an hour to finally call me and let me know that it would cost $699 to fix my window. $699!!! I was informed that the track was broken and possibly the motor, but they couldn't be sure about that. What I needed was the entire sunroof kit!! (Which includes a glass, the track and a motor) Was informed the dealers don't sell it in parts and I couldn't use that glass I had, even though there was nothing wrong with it. Said no thanks, please put it back together for me. Thankfully they did. Upon calling a dealer they do to sell the part individualy!!
WAIT IT GETS BETTER...!!!
When I got to the place, I handed them three $20's. They had NO money in the register!! Fred had to send someone to get change for a $20!!! While standing there he asked me why would I not be getting it fixed I said because I don't have that much money laying around. He said to me what if you can keep your glass and I can get the other parts you need. By now he informed me that I DID need a motor. Now I am confused...before I couldnt' keep the glass and now I could...?! A total of $500 was given to me, that included the $49.90 I already paid. Was promised to have it back the next day.
The day I am to pick up my car arrives!! However...upon me calling them to find out what time they think it will be done...they ask if it is possible to return it to me early the next morning. I said I guess not. Received a phone call couple hours later (5 hours later) and was told that it is NOT a factory sunroof...it is in fact an after market one. But DON'T WORRY we can do it for the same price ($500), but it may end up being later in the day.
The next day comes...now we are on day two...I call around 10am and it's not done yet, it's the next to be looked at. Received a call around 11:30am...only to be told that in order to get it fixed it will now cost $699...AGAIN!!! Forget it, put it back together. Okay they said, call you in an hour, hour and a half to come get it. I called TWO AND A HALF HOURS LATER. Oh yeah it's ready, come get it...
EVEN BETTER END TO MY DAY....
Pick up my car and my ENTIRE car is coated in grease and oil!! Mud caked on everything!! My time on my clocked was moved ahead 3 HOURS...oh it's one of those buttons where you have to put a pen in to change, and my power knob was broken. Called the owner, Fred, very annoyed!! Was informed that the sun roof is ontop of the car and no where near the radio. Ok, I may be a chick but I am NOT stupid. I know where the sunroof is!! Informed him that it was in perfect condition when I brought it in, I just detailed it because I just BOUGHT it!!!
THEY ARE GOING TO DO NOTHING ABOUT THE INTERIOR OR THE BROKEN RADIO BECAUSE THEY DID NOT DO IT!!!
This report was posted on Ripoff Report on 03/11/2009 04:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/All-Tune-And-Lube/Troy-Michigan-48083/All-Tune-And-Lube-Constant-Change-of-Price-Troy-Michigan-433188. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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