- Report: #13556
Report - Rebuttal - Arbitrate
Complaint Review: All Tune & Lube
All Tune & Lube5912 West Broad Street Richmond, Virginia U.S.A.
All Tune & Lube Richmond, Virginia ripoff, turn around and go somewhere else!
*Consumer Comment: ALL Tune and Lube West Broad Stree Is GREAT
*UPDATE Employee: Truth Lies Beneath ..Bill was always trying to hit on the administrative staff
*REBUTTAL Owner of company: Not true ..The claim above was made by the boyfriend of one of our employees who was fired. His name is Chris Price.
Upon having my car towed in, it took a total of two days for the gigantic mechanic (we will call him Matthew) to replace my fuel pump. The grossly-immense mechanic fixed my car, or so he said, and he quoted me $900 dollars for the installation and the fuel pump, and he had the nerve to say "He was cutting me a deal". He also confirmed that the only fuel pump that they make for my car happens to cost $300 and there is no after-market manufacturer of the product. I had the dealer, which offered to do the job for hundreds less (All Tune had already done the repair)call the shop to get my bill reduced, and they ended up reducing my bill to $550 (A real steal according to the shop).
Stupid me, I visited Advance Auto Parts on Forrest Hill Avenue, and found to my suprise, that there was an after-market fuel pump for my vehicle, with a total cost of $120.00. I called the dealer to find out the exact charge for their installation and it was $350 (too late because my car was already at All Tune and I couldn't wait another day because of work).
Furthermore; They stated that upon the replacement of my fuel pump I would smell an odor of gas for a few days. Days turned into weeks. Finally I came upon filling up my car with gas, and fuel was gushing onto the ground. It took them another day to repair the bad gasket they put on the fuel pump, but on top of that, any spark that would have been near my vehicle could have set it in flames.
I do not recommend going to All Tune & Lube, and if a guy with a lisp that goes by the name "Bill" happens to be at the counter, turn around and go somewhere else.
This report was posted on Ripoff Report on 02/07/2002 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/All-Tune-Lube/Richmond-Virginia-23230/All-Tune-Lube-Richmond-Virginia-ripoff-turn-around-and-go-somewhere-else-13556. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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