- Report: #1116381
Report - Rebuttal - Arbitrate
Complaint Review: AllVetMed
AllVetMed9500 NW 79th Ave #6, Hialeah Gardens, FL 33016 Hialeah Gardens, Florida USA
AllVetMed Your pet could die waiting for medication from AllVetMed Hialeah Gardens Florida
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I had ordered with this company for a few months, and all went well. The medication is for my dog's heart condition, needless to say very important. Then in November I placed an order. When it didn't come I checked the tracking information. It said it was supposed to be delivered a week prior to the then current date. I called AllVetMed and left a message as well as emailed customer service. I never heard back from either. I had to buy medication from somewhere else until it finally arrived.
At this point I didn't blame the company except for not returning my inquiries. So I ordered again, and again the medication didn't arrive. And no shipping info. So I emailed, and they said it should be shipped out that week, they had just received it late. I asked if my order could be rushed because I hadn't been informed the order would be so late. No response.
I bought a little more from somewhere else, still waiting. It still didn't come. Then my husband called. They said it would now be shipped out that week. He asked about rushed shipping they said no. So he called to cancel the order and get from somewhere else. The manager told him it would be in that day and it would be two-day shipped to us. So we bought a little more from the vet and continued to wait.
The next week on the day it was supposed to arrive we received a tracking number saying it had just been shipped and estimated arrival wouldn't be for over another week. I couldn't believe this was happening, nearly 3 weeks to even ship my order?? So I called and was told there was no note about two-day shipping my order, there was nothing they could do. They said sorry, normally they will rush over-due heart medications, however the week before it was 3 phone calls before they agreed to rush it, then DIDN'T do it. I asked for them to overnight me some medication for the next week until my order arrives, they said it's not in stock. Maybe they would give me a credit. They would call back. No call back. I called again, they said they still didn't know what they could do for me and I have to wait.
I called again, they have the medication in stock, but will not overnight ship anything to me, regardless of all their previous lies. They gave me $25.00. That does not help my sick dog. I still have not received my order, and customer service is rude.
If there had been any communications/updates on my order being so late the situation could have been solved. It could be solved if they sent overnight medication to last til my order arrives. Or give me a refund. I have yet to hear back....... Bottom line: Yes the prices are good, but does it matter if the medication never arrives? Or your pet dies before it arrives? And very hard to get a response or compensation from customer service.
This report was posted on Ripoff Report on 01/17/2014 01:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/AllVetMed/Hialeah-Gardens-Florida-33016/AllVetMed-Your-pet-could-die-waiting-for-medication-from-AllVetMed-Hialeah-Gardens-Flori-1116381. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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