milk
  • Report: #1043364

Complaint Review: Allegaint

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Mon, April 15, 2013
  • Updated: Mon, April 15, 2013

  • Reported By: BUYSELLBOATS — Flint Michigan
Allegaint
8360 S. Durango Dr. Las Vegas, Nevada United States of America

Allegaint Denied boarding. I checked in online, added another carry on bag that I had to pay $13.00 for. I printed out my tickets and boarding pass Las Vegas, Nevada

*Consumer Comment: Flight Number?

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

My flight wasn't suppose to leave until 5:45pm on April 2nd.  Around 1pm I went online and checked in and paid $13.00 for a carry on in advance.  When I was finished, I printed out my boarding passes for my daughter and I and also the baggage slips.  I drove to the airport and arrived around 4:30pm.  I went to their service counter, but no one was there, so I proceeded to go to the TSA security check.  After waiting in line there, the TSA officer told me that I had to go check my bags in at the service counter.  I told him there was no one there.  Could I gate check my luggage since I already had the tickets and paperwork?  He said no, they screened the bags down there and I would have to check the luggage in there.  I walked back down to the service counter and no one was there.  I asked the TSA people that screened the luggage if anyone was around.  They told me there were in the back loading the plane.  I asked if they could contact them so they could check me in.  One of the guys went back and came late came back and said they will be up here in a moment.  I waited about 10 minutes for someone to come up and by this time it was 5:25pm.  The attendant (or a lack of) came up and was really sarcastic and said he wasn't going to check my luggage in and that I would have to wait until the next flight on Thursday.  And that I they wouldn't refund any of my monies.  I asked for a supervisor and he gave me a 702 area code number to call.  I called them, they told me the same thing and when I asked for a supervisor, she said she would have one call me back 24-48 later.  When I got off the phone, the attendant had called the police.  I walked over and explained the situation to the police.  The officer informed me there wasn't anything he could do to help me.  He told me though, "But I will tell you this isn't the first time this has happened.  I asked him to make sure he documented the time to show that I was there in time to board and that the attendant wasn't there when we first walked in.  There was also 2 other gentleman this happened to as well that were there when we were.  This service counter needs to manned to take in luggage.  I think they only have 3 people working the whole place... doing boarding, luggage and other things.  They are probably understaffed and this is why they weren't at the counter both times.  As a customer, I shouldn't have to pay for something like this because a company is too cheap to hire enough people to do the job.  The police officer told me that the few people that worked there at the airlines in Knoxville, only worked 3 hours.  I was floored!  They wouldn't even refund they money they charged me to check in my bags.....  I called my hotel that I had reservations at and I lost the money I paid to reserve my room.  I could have paid for travel insurance, but why pay that when companies should do what they are paid to do anyways.  If they would have done their job and been at the service counter, we wouldn't have had any trouble at all.

I had a return flight scheduled with them from Orlando to Knoxville.  We didn't have any trouble going home other than they couldn't get one of the engines started, so we had to go back to the gate, unload and get on a different jet to take us to Knoxville, TN.  When we arrived in Knoxville, TN, there was an Allegiant Air Jet parked off to the side.  I heard a buzz around the airport that that jet took off the night before heading to FL and while in the air.... It blew one of the motors and they had to turn around and make a emergency landing back in Knoxville.   It is scary that this stuff happens, but the general public never hears anything about it and we put our life's in the hands of some cheap-o- seat airline!

This report was posted on Ripoff Report on 04/15/2013 10:07 AM and is a permanent record located here: http://www.ripoffreport.com/r/Allegaint/Las-Vegas-Nevada-89113/Allegaint-Denied-boarding-I-checked-in-online-added-another-carry-on-bag-that-I-had-to-1043364. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Allegaint

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Flight Number?

AUTHOR: Robert - ()

What was your Flight Information(Number)?  Couldn't find any flights from Knoxville to Orlando leaving on April 2nd around 5:45PM.   The only Allegent Air flight was scheduled to leave around 10AM and left about 45 minutes late.

You are also saying that in the 55 minutes(or more) that the counter was not being staffed...there were only 3 other people that ended up waiting in line.   Since that flight that wasn't going to leave for more than an hour from the time you originally arrived, I guess either the flight was empty and you were the only 3 or EVERYONE else got to a smaller regional airport more than 1:15 minutes before, was able to check in and get through security.

Something seems quite odd about your timing wouldn't you say?
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory