• Report: #465548

Complaint Review: Allegiant Air

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  • Submitted: Sat, June 27, 2009
  • Updated: Tue, September 07, 2010

  • Reported By:mesa Arizona
Allegiant Air
4550 Terminal Rd Rapid City, South Dakota U.S.A.

Allegiant Air Charging for gate passes Rapid City South Dakota

*General Comment: appalling situation

*Consumer Comment: Age..

*Consumer Suggestion: Doesn't she have a cell phone?

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My daughter is 12 and a seasoned air traveler. We bought her a ticket on Allegiant Air to fly from Rapid City to Phoenix. The price was, probaly too good to be worth it. Had I known then what I know now, none of us will ever travel with this Airline.

6/27/2009 9:30 (MDT) Rapid City Regional Airport- Allegiant Air-Rapid City, SD Her grand mother took her to the airport and checked in. She asked for a gate pass to take my daughter back to the gate. Allegiant Air refused stating we do not give gate passes, but for another $100 dollars you can buy a unacompied minor ticket and you will allowed to go with her to the gate. Again she stated; she's 12 yrs old I just to make sure she get on the plane ok. My mother in law then asked to speak with supervisor, who stated the same thing as the ticket agent did. My mother in law again repeated why, the supervisior then got and said we need $100 so you can take her to the gate. I have never heard of such a thing. I called multiple airlines and not single one, except for Allegiant Air is charging for gate passes.

Jamie
mesa, Arizona
U.S.A.

This report was posted on Ripoff Report on 06/27/2009 11:38 AM and is a permanent record located here: http://www.ripoffreport.com/r/Allegiant-Air/Rapid-City-South-Dakota-57703/Allegiant-Air-Charging-for-gate-passes-Rapid-City-South-Dakota-465548. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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0Author 3Consumer 0Employee/Owner
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#1 General Comment

appalling situation

AUTHOR: Bernie - (United States of America)

AFTER 9-11 the TSA was created to handle security screening previously done by private companies.  One of the new rules imposed at all airports was the "ticketed passengers only" rule. This rule was imposed to ease the congestion which followed shortly after the TSA takeover. The "gate pass" was established to provide for those passengers who needed assistance-  including, but not limited to:  elderly passengers, disabled or wheelchair passengers, blind or hearing impaired passengers, and minors.

The fact that Allegiant Airlines refused to issue a gate pass in this situation is shamefull, and to try to extort money is appalling! 

Jamie- Your mother-in-law should have immediately notified the RAP airport manager  as well as the TSA supervisor on duty. 

Did you discuss this with an attorney?  I am very curious if any laws were broken here. Will you let me know?

Thanks,

Bernie Ramcke

Buckeye, AZ    dryheat21@cox.net

 

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#2 Consumer Comment

Age..

AUTHOR: Robert - (U.S.A.)

According to their Web Site only Children 4-11 travel as an Unaccompanied Minor. Since your daughter was 12 she is no longer a UM, and flys under the same rules as an Adult Ticket, this includes NOT issuing Gate Passes. This rule would apply to any airline and the age they determine that they are no longer a UM.

So if you want to still accompany your daughter to the gate you will have to pay the UM fee. Either on your own, or as required by the airlines policy because of her age.

Perhaps since she is a seasoned traveler, you may need to work out other arrangements. This could include her using a Cell Phone so you know she is on the plane, and staying at the airport until the plane leaves. Then make sure that the person at the arriving airport is there and have your daughter call as soon as she gets off the plane.
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#3 Consumer Suggestion

Doesn't she have a cell phone?

AUTHOR: Karl - (U.S.A.)

Why couldn't you hang around until the plane left. She could have called you when she boarded. If she was a seasoned traveller surely she could go through security herself in a small airport like Rapid City.
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