- Report: #897459
Report - Rebuttal - Arbitrate
Complaint Review: Allegiant Airlines
Allegiant AirlinesLas Vegas, Nevada United States of America
Allegiant Airlines Allegiant Air Customer Service is THE WORST EVER Las Vegas, Nevada
*Consumer Suggestion: IDIOT
*Author of original report: Learn some manners, read what i wrote.
*UPDATE Employee: Hey CHEAPO Next Time Don't Be So CHEAP
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The options they offered us was to wait until the next flight which left on Thursday, or drive to Des Moines which is a two hour drive away, and catch a flight out that evening. We finally got there, but lost an entire day of our vacation, gas expense to drive an extra four miles round trip, and weren't offered priority boarding as we'd orginally paid for.
Their customer service phone line is next to impossible to reach, and the response time for them to respond to a complaint is 4-6 weeks.
In my opinion, they either need to retrain there customer service reps and learn to treat paying customers like their time is important, and management needs to realize that continually ripping their customers off like this will only lead to their demise, or they will eventually go bankrupt.
This report was posted on Ripoff Report on 06/14/2012 08:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/Allegiant-Airlines/Las-Vegas-Nevada-89140/Allegiant-Airlines-Allegiant-Air-Customer-Service-is-THE-WORST-EVER-Las-Vegas-Nevada-897459. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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