ED Magedson – Founder
Allegiant AirlinesLas Vegas, Nevada United States of America
I scheduled a trip to
On April 1st, 2010 arriving at the check in counter of Allegiant Air in Palm Springs at 10:37am for a flight scheduled for departure at 11:20am (43 minutes before departure) we were informed buy the agent assisting a family of 4 (the father was wrapping his Coleman cooler with duct tape) just ahead of us that the counter was now closed, that we were considered a "NO SHOW" and we would not be allowed to check in and that we had forfeited our air fare. At first, I thought this was just a bad April fools joke. To my AMAZEMENT, it was not.
As we argued our importance of boarding this flight, another passenger scheduled for this flight, a young mother, with an infant daughter, whose husband was based out of the local 29 Palms Marine Base and was serving duty in Iraq, joined us in line to check in. This young girl was traveling to
Keep in mind,
On witnessing this poor display of customer service, 2 couples, waiting to check in at the competitor airline (WestJet) next to the Allegiant Air counter came over and purchased the ticket necessary for this young girl to travel to see her mother the following evening. A TRUE ACT OF HUMAN KINDNESS!! Much unlike the way the agent from Allegiant Air had treated us. I truly feel this agent got pleasure out of denying my wife and this young mother boarding, as she had a bit of a smirk on her face during the entire episode. Her only rebuttal was that we obviously had not read the Terms and Conditions of Allegiant when we purchased our tickets.
I will admit I did not know the airline REQUIRED a 2 hour check in time prior to departurewhich seems rather extreme considering this particular airport. I think it necessary they find a way, besides the fine print in their Ts & Cs to inform their customers of such an unusual requirement. I also feel, if a passenger does not arrive with the RERQUIRED check in time, they at LEAST be given the opportunity to move through the security screening and attempt to get to the gate prior to departure. If at that point, we fail to catch the plane, shame on us for missing the flight.
Needles to say, this is by far the worst display of customer service on the part of ANY company I have ever experienced!
This report was posted on Ripoff Report on 04/03/2010 10:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/Allegiant-Airlines/Las-Vegas-Nevada-89140/Allegiant-Airlines-Unreasonable-Terms-and-Conditions-Las-Vegas-Nevada-589189. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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