• Report: #755741

Complaint Review: Allegro Medical

  • Submitted: Wed, July 20, 2011
  • Updated: Wed, July 20, 2011

  • Reported By: EJM in Atlanta — Atlanta Georgia USA
Allegro Medical
1833 West Main Street, Suite 131, Mesa, Arizona United States of America

Allegro Medical Allegro Medical Deceptive Sales Practices Mesa, Arizona

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Buyer beware.  Allegro Medical deliberately masks and suppresses it's return policy.  Allegro Medical automatically declines returns a numerous items.  On other items it imposes a re-stocking fee of up to 30%.

On "non-returnable items" Allegro Medical buries a small disclaimer on the 2nd screen of the product description.  If the buyer does not scroll down, the disclaimer is not visible.  Further, the disclaimer is in a smaller, plain black font with a small orange triangle.  The majority of the product knowledge is in larger bolded font in a multitude of colors making the disclaimer hard to notice.  The orange triangle is actually suppressed and will not print if you print the product page.  

Allegro Medical could easily add a pop-up item during the purchase process to advise customers that they are buying an item for which Allegro Medical will not accept a return.  As a buyer, this would cause me to evaluate whether is the appropriate avenue or provider for this product.    

Also, if Allegro Medical "authorizes" a return, they impose a re-stocking fee.  There is no reference of restocking fees during the purchase process.  The re-stocking fee language is buried in their return policy and states "Some non-defective products may be returned for credit or exchange. Those returns authorized by AllegroMedical.com are subject to a restocking fee of

up to 30%, and must be completed within 30 days of the date of invoice."  And there is no reference to re-stocking fees in any of the product materials.

Lastly, Allegro Medical adds no value.  They do not inventory product.  The products I bought were shipped not from Allegro Medical but from different locations around the country increasing the shipping cost.

This report was posted on Ripoff Report on 07/20/2011 01:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Allegro-Medical/Mesa-Arizona-85201/Allegro-Medical-Allegro-Medical-Deceptive-Sales-Practices-Mesa-Arizona-755741. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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