Submitted to AG on 7/3/07
Over a year and a half ago I submitted a complaint about this company to your office. I understand you closed that complaint as you somehow found nothing wrong with Alliance one, but I wonder if perhaps you were not given the true facts in some mysteriously (hidden) response to my complaint directly from Alliance One?
The gist of that complaint was that I received a miniscule bill (under five dollars) and I wrote out a check, as I did with all of my bills, and paid it right away. Other then this one miniscule bill, I had never received any other bill or statement or notice or any piece of mail or notification from Alliance one that I had any bill assigned to their company. One day I went to gas up my car and found that my checking and savings account was completely cleaned out, along with my mothers account (of her social security disability money illegal to seize an account that read the RCWs) I was her caregiver and paid her bills thru her account and hence my name was also on her account as a secondary account holder.
I went to my bank and learned for the first time that my bank was served with a notice of garnishment. Hence, they trick you by sending you a small bill, we pay it, and then they have our banking information to seize all of our money. I was never given any court service of any court hearing of any agency seeking any garnishment against me. Alliance one did not mail me the garnishment papers UNTIL AFTER they stole all of my money.
Pursuant to statute, I am entitled to notification of any and all legal matters involving myself BEFORE any judgment is entered.
I am going to request that your office re-open my complaint, and I would very much like to add to it:
I currently have 3 accounts with Alliance One, 2- separate account numbers for unpaid traffic citations and one for an overdraft check.
How do I know this? Because I was pulled over today and informed that my license was suspended, and hence, the research to restore it begins.
I was never notified by Alliance One that I had any bill in collection with them, yet they turned it into credit reporting agencies. Can I in turn submit damaging reports into the credit reporting agencies on a whim?
When I called Alliance One to begin the process of correcting the current problem, I was asked a serious of personal questions to include my social security number, my DOB, my place of employment, etc' They didn't want to answer my direct questions, i' how much do I owe?, how can I take care of the matter?, what are the account or reference numbers relating to these accounts?, Why was I not notified of this bill?
I called their office 3 times today to collect the information. I spoke to 2 men, and one women. The first man was decent and gave me some information that was helpful. The last two times I called back, I spoke to both a woman and a man that were incompetent, unprofessional, and down right rude.
The second time I called the office and the woman answered, she wanted my soc. I don't give it out to anyone, especially an unethical dirty underhanded corrupt collection agency such as theirs. I was placed on hold for over 10 minutes. I then called back and the third time spoke with a man who asked the same questions, again I would not relinquish my social security number as I never do, and was again put on hold for a long period of time. When he picked up the phone finally, he answered my questions. I asked if they had a way to notify DOL via the Internet that the bill was paid. He said I had to drive to Gig Harbor to collect it and they would not mail it out. I told him other collection agencies did that and asked why his firm did not. He said 'well la ti da, we have our rules'. He then began to mock me and provoke me to anger. I hung up the phone. He then called back and I fail to understand how it is that he got my number after I had dialed *67 to block him from harassing me further by phone.
I fail to understand why it is that our government (courts) hire such unprofessional and immature agencies such as Alliance one. I am beginning to wonder why it is that they are allowed to behave in such a manner; perhaps they are above the law? Perhaps I should mail a large box of pampers into their office?
I know I'm not their only complaint. Over a year ago my brother had a contract (verbal agreement) with them and he was making his payments on time. Without warning, his bank account was seized as well. He filed bankruptcy and pulled his account away from them. What a dirty move they did. I know he's not their only complaint. I see more complaints on this company online.
Today, because I have to once again do business with unprofessional, immature individuals, I am suffering with anxiety and stress, not to mention emotional duress. I should not be going thru this for just trying to get information to pay off the debt. I am scared to death to make any payment arrangement with them. Are you going to do anything this time around?
I hope that you will contact their office, and pretend to be a consumer (or me) and see exactly what I am speaking about. Or, send them a cake and send me away once again!
Sincerely, FRUSTRATED AND AFRAID