- Report: #971166
Report - Rebuttal - Arbitrate
Complaint Review: Alliance Worldwide Van Lines
Alliance Worldwide Van Lines50-17 47th Avenue, Internet United States of America
Alliance Worldwide Van Lines Northern Van Lines Fraudulent charges and delayed delivery with ransom for goods, Internet
The problems started on pickup with the driver named Doron demanding payment with a personal check for a much higher amount than the estimate. The pickup was at my daughter's house so she was not sure what to so. The stuff was loaded on the truck and Doron was ready to go. He made up fake charges like 4 guys loading for 2 hours when there were 3 guys and I personally have loaded the same items in just over an hour by my self. He also charged an extra $1500 to load two kayaks because at 10 feet they took up half the truck. (huh?) This was all on a contract that was strictly based on weight. Sadly my daughter wrote the check.
Of course I got on the phone immediately and called multiple times every day and got the same answer each time if I was lucky enough to connect with someone. The answer was "It does not look like you paid anything and we don't know anything about the shipment or it's location."
The delivery was supposed to be before September 13th since I was traveling to Japan for 2 weeks at that time. I told them on every call that was the case and the answer was always, "oh we can make the delivery date". That is until the 12th. Well I get over to Japan and a week later they call my daughter and say the stuff will be delivered the next day and I should have cash waiting for them. No one could say how much but the numbers ranged from $1500 to $2200 depending on who I talked to. I arranged to have someone there the next day but told Amy who I was lucky enough to reach that they would not have cash.
I could arrange a credit card payment if necessary but I had to know how much and what the charges were for. She was so sympathetic. A great act. She admitted the charges were all wrong and she would talk to the owner and get it fixed. Fixed meant stopping the delivery and then charging me $1500 for storage because they still wanted that extra $1500 on top of the already higher than agreed on cost. Remember they have still not weighed the shipment and never will.
After 69 days and many lies and excuses my stuff was delivered with some extra wear. The weight estimate of 5000 pounds was high and my guess is the load was around 3000 pounds of tools and heavy items. The initial estimate for $3175 should have come in at less than $2000 if the weight was 3000 pounds. Instead, with the extra price jacking the final cost was $5206.
This report was posted on Ripoff Report on 11/18/2012 10:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/Alliance-Worldwide-Van-Lines/internet/Alliance-Worldwide-Van-Lines-Northern-Van-Lines-Fraudulent-charges-and-delayed-delivery-w-971166. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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