- Report: #936769
Report - Rebuttal - Arbitrate
Complaint Review: Allianz Global Assistance
Allianz Global AssistancePO Box 72031 Richmond, Virginia United States of America
Allianz Global Assistance failure to honor legitimate claim Richmond, Virginia
*Author of original report: Allianz claim denial for trip interruption
*UPDATE Employee: Jackie, Help Team
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We submitted a claim to insurance provider Allianz Global Assistance under the provisions in our policy including:
"Trip cancelation and interruption protection: (Compensation will include interruptions from) -- bad weather resulting in the complete cessation of services by the tour operator for at least 24 consecutive hours.." - Denied because "cancellation of services by a travel supplier was not the cause of your loss..". In fact, Avis recommended cancellation at Husavik because continuation of the itinerary was impossible. As we were on a prepaid itinerary of (as Allianz concedes) a tour, I was the tour operator.
"Travel delay coverage: Coverage for ---reasonable additional accommodation and traveling expenses (including) carrier caused delay (including bad weather).." - Denied by Allianz because I was not a common carrier.
"Missed connection coverage: Reasonable additional transportation and accommodation expenses needed to reach your destination from being delayed by bad weather while en route to a departure provided the car was scheduled to arrive at the point of departure at least two hours before the scheduled time of departure.. ." - Denied because I was not on (sic) route to a departure; policy did not define point of departure which in this case was the road to Egilsstader and closed for 48 hours.
No contact was made by Allianz for clarification of details prior to sending their refusal. At least the first point above (and likely the remainder) qualifies us for compensation. The policy was purchased with the understanding that such unavoidable changes of prepaid arrangements would be covered. One shouldn't need a lawyer to interpret such a policy to avoid such bait and switch tactics.
This report was posted on Ripoff Report on 09/04/2012 02:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/Allianz-Global-Assistance/Richmond-Virginia-232255-203/Allianz-Global-Assistance-failure-to-honor-legitimate-claim-Richmond-Virginia-936769. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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