• Report: #957177

Complaint Review: Allianz Global Assistance

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  • Submitted: Fri, October 19, 2012
  • Updated: Tue, October 23, 2012

  • Reported By: Donny B — United States of America
Allianz Global Assistance
2805 N. Parham Road Richmond, VA 23294 Internet United States of America

Allianz Global Assistance scam, deceit, unprofessional customer service, missleading Internet

*UPDATE Employee: Jackie, Help Team

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SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM


Don't buy ticketmaster's insurance which they use a 3rd party, Allianz Global Assistance. It only covers REALLY specific reasons like "loss of a job after 3 years if you're not at fault" and "your death, death of a family member, serious injury, jury duty." It's ALL a bunch of crap. You can't just cancel for any reason. It's POINTLESS. Don't waste the $7 per ticket.

Not to mention my tickets were $155 and the "insurance" covers only $77.60 (Less than half of what I paid?? Really??)

Their site says they'll cover 100% of your ticket costs and shipping but my Email says $77??

Site one says 100% site 2 (the specific details) says What the Company will Pay The Company will pay the non-refundable Ticket Cost, less any Refunds, up to the limits specified on Your Letter of Confirmation. THAT SOUNDS LIKE A SCAM TO ME

https://gateway.americas.allianz-assistance.com/TC/TM/ETP_US_en.html

http://www.allianztravelinsurance.com/documents/library/certs/JIC_ET105V2_C_A.pdf

SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM

This report was posted on Ripoff Report on 10/19/2012 10:28 AM and is a permanent record located here: http://www.ripoffreport.com/r/Allianz-Global-Assistance/internet/Allianz-Global-Assistance-scam-deceit-unprofessional-customer-service-missleading-Inte-957177. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Jackie, Help Team

AUTHOR: Access America Help Team - (USA)

Hi Donny

Jackie from the Help Team here.  Thank you for voicing your concerns, and were sorry that you are unsatisfied with the product you purchased.  Event Ticket Protector insurance protects consumers ticket investment against unforeseen medical, travel, and other circumstances that prevent them from attending an event. Its important to remember that like any other type of insurance, there are terms, conditions and exclusions that affect coverage.

If youd like to have a better understanding of our Event Ticket Protector product, please call our customer service team at 1.800.284.8300.

Regards,
Jackie, Help Team
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