- Report: #1068640
Report - Rebuttal - Arbitrate
Complaint Review: Allianz Travel Insurance
Allianz Travel Insurance9550 Mayland Avenue Richmond, Virginia USA
Allianz Travel Insurance Absolute Travel Insurance SCAM Richmond Virginia
*Author of original report: Hey Sarah - STOP NONSENSE!!!
*UPDATE Employee: Help Team
*Consumer Comment: This is not an insurance issue
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READ THIS "BEFORE" purchasing this insurance - Absolutely 100% SCAM!!!
Written on 7/20/2013....
Long story short - after being delayed for 4 hours in Charlotte - my daughter's flight was cancelled from Charlotte to Daytona Beach. U.S. Air booked her and others on a flight to Orlando. The US Air agent assured her that her baggage was on the Orlando flight.
Once my daughter arrived in Orlando - the bags were not on the flight. My daughter now had to get from Orlando to Daytona. I made arrangements for someone to drive the 1 1/2 hours from Daytona to Orlando - and back again. Instead of getting in Daytona at 5:30pm - my daughter arrived at 1:00 AM - with NO LUGGAGE. My daughter missed a day of work, and the luggage finally arrived the next day.
I took forever to finally get a hold of Alliianz. First called 20 minutes on hold - had to hang up, second call - 20 minutes on hold - hung up. Third call finally got through only to be told - "given the circumstances - NOTHING would be covered. You can file a claim, but I can't guarantee they will pay it."
The flight was delayed, then cancelled, then sent to another city entirely, then had to make arrangements for someone to travel 3 hours round trip - not including the wait time and gas expense - for 5 hours of total time, bags were lost, missed a night of work, and NOTHING WAS COVERED!!!! This is ABSOLUTELY A FACT!!!
When I asked about the baggage - the customer service rep J.L. - (they don't give last names - figures), J.L. said - "well you don't have a baggage policy"! I told J.L. that Allianz NEVER offered, and DOESN'T offer a baggage policy from the U.S. Air link. I asked him to show me where I could have purchased other items for the policy - THERE ISN'T ANY!!
Here's the best part - he then said - "we are NOT tied in with US Air - so you will have to get everything NOTORIZED in order for it to be paid"!!!! ARE YOU KIDDING ME?!?!?!?!
My conversation with J.L. went round and round for 20 minutes - there was more double talking going on then I have ever heard! Hey - Mike Nelson...President of Allianz Insurance - you and your company are a bunch of SNAKE OIL SALESMAN!!!!
Hey Mike Nelson - stop hiding under your desk - put your "big boy pants" on, stop being a coward - and address some complaints!
One other point of responsibility - U.S. Airways - is ALSO to blame here for using such a horrible company. Yes - I will be contacting the president of US Air as well.
This report was posted on Ripoff Report on 07/20/2013 06:38 AM and is a permanent record located here: http://www.ripoffreport.com/r/Allianz-Travel-Insurance/Richmond-Virginia-23233/Allianz-Travel-Insurance-Absolute-Travel-Insurance-SCAM-Richmond-Virginia-1068640. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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