• Report: #934726

Complaint Review: Allianz Travel Insurance

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  • Submitted: Thu, August 30, 2012
  • Updated: Fri, August 31, 2012

  • Reported By: DJ — Mesa Arizona United States of America
Allianz Travel Insurance
P.O. Box 72031, Richmond, Virginia United States of America

Allianz Travel Insurance Allianz Global Assistance Thieves!! Taking your money and NOT covering your travel as promised!! Richmond, Virginia

*UPDATE Employee: Jackie, Help Team

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We purchased the travel insurance the USAirways airline offered which just so happened to be Allianz. I have Rheumatoid Arthritis and have been on medications for treatment for years. With RA you can have a severe flare causing little if any movement, severe swelling and illness. I have not had a "flare" for a few years and for caution sake we decided to buy the insurance. After many calls back and forth, unanswered email requests, incorrect fax numbers (on their behalf), I called today.

They denied my claim on "pre-existing" condition. The doctor even described it as a severe flare recommending no travel, especially a 6 hour flight to Hawaii. They denied claim saying I have been treated for desease and they would not cover it. I explained that a severe flare caused by an underlying in remission desease is NOT pre-existing. Do not use them...as a matter of fact, take the credit from the airline should you need to cancel your trip in the event of medical emergency! They have recently changed their name. This usually means they HAD too. Stay away and be aware!

This report was posted on Ripoff Report on 08/30/2012 09:06 AM and is a permanent record located here: http://www.ripoffreport.com/r/Allianz-Travel-Insurance/Richmond-Virginia-23255/Allianz-Travel-Insurance-Allianz-Global-Assistance-Thieves-Taking-your-money-and-NOT-cov-934726. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE Employee

Jackie, Help Team

AUTHOR: Access America Help Team - (USA)

Hi DJ

Jackie from the Help Team here. Were sorry to hear that your Rheumatoid Arthritis prevented you from taking your planned vacation. Please note that travel insurance is like any other type of insurance in that there are terms and conditions that determine if a claim is payable. As you may know, the product you purchased did not include coverage for existing medical conditions. We, as well as our airline partners, want consumers to make informed decisions when it comes to travel insurance. When the insurance is offered, we make sure that we indicate that Limitations apply and provide a link which consumers may use if they want to review the terms and conditions. 

Once again, we apologize we were unable to cover you in your situation, and we wish you the best in your future travels.

Regards,

Jackie, Help Team
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