- Report: #988915
Complaint Review: Allianz Travel insurance
| Allianz Travel insurance
Internet United States of America |
|
Allianz Travel insurance Warning! Do not use if you've had any health issues in previous 6 months Internet
*Author of original report: Thank You Orbitz
*UPDATE Employee: Allianz Global Assistance Response
*REBUTTAL Owner of company: Orbitz
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It was the second eye issue I had within 6 months, although my eye surgeon told me they were 2 separate issues. Needless to say, Allianz Travel Insurance (the provider from Orbitz) was unwilling to listen to my case and did not refund ANY, even a portion of my money. So, not only did I loose $1,600 in airline tickets, but I also lost approx $100 in insurance - a total rip off.
My eye issue was described to me as if you broke your left arm 6 months ago, then fell and broke your shoulder - although they were on the same part of the body, they were 2 separate issues - According to Allianz, there was a history of pre-condition, therefore no refund, no negotiation, no discussion.
I have been in the travel business for 14 years, and I fully understand that Insurance companies are there to make money, but their complete lack of willingness to have a manager discuss the issue with me has forced me to write this warning. I will never purchase travel insurance via an online company again.
This report was posted on Ripoff Report on 12/30/2012 08:26 AM and is a permanent record located here: http://www.ripoffreport.com/r/Allianz-Travel-insurance/internet/Allianz-Travel-insurance-Warning-Do-not-use-if-youve-had-any-health-issues-in-previous-988915. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 Author of original report
Thank You Orbitz
AUTHOR: joecali - (United States of America)
SUBMITTED: Wednesday, January 16, 2013
Thank you again to Jeanna and the nice people at both companies.
#2 UPDATE Employee
Allianz Global Assistance Response
AUTHOR: Sarah - (United States of America)
SUBMITTED: Monday, December 31, 2012
Sarah from the Help Team at Allianz Global Assistance. I am very sorry that your claim was not resolved to your satisfaction and that the response from our associates did not meet your expectations.
In this public forum I am unable to collect your personal information to understand the exact
details of your case, but should you have additional questions on the outcome
of your claim, or if youd like to get a better understanding of the policy you
purchased, please call our customer service line at 1-800-419-8016.
Once again, we apologize we were unable to cover you in your situation.
Regards,
Sarah, Help Team
#3 REBUTTAL Owner of company
Orbitz
AUTHOR: Custrelsgal - (U.S.A.)
SUBMITTED: Monday, December 31, 2012
My name is Jeanna, and I am part of the Orbitz Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us at socialnetwork@orbitz.com and enter my name in the subject line, so that I can investigate further.
Thank you for your patience, and I look forward to hearing back from you.
Sincerely,
Jeanna
Orbitz Customer Relations
Chicago, IL

