• Report: #1023896

Complaint Review: Allianz insurance

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  • Submitted: Tue, March 05, 2013
  • Updated: Wed, March 06, 2013

  • Reported By: Darwin — Saskatoon Saskatchewan Canada
Allianz insurance
Internet United States of America

Allianz insurance trip cancellation insurance scam Internet

*UPDATE Employee: Please contact us

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I booked a package trip on the web, through Expedia, which included airfare/car/hotel.At the same time, I purchased trip cancellation insurance on the same site.

I prepaid the full amount on a credit card. A full day before the begining of the trip, I was forced to cancel the trip for circumstances beyond my control. I called Expedia to cancel, and was told that I should also call Allianz as they were the insurer. When I called Allianz, I was lead to believe that I had done what was necessary, and that I would receive a refund.

They told me that the only complication that they could see is that I may have to take a credit on the flight portion of the trip,. After waiting several days to hear from Allianz, I decided to contact them by Email to find out how long it would take to get my refund:. I received a form letter reply stating that it could take another 7 to 10 days finalize the claim!. About a week later, I received an Email stating that my reason for cancelling was not covered by "trip cancellation insurance"".

I have since tried to find out from them what is covered, and what is not covered, and why, but can get no response from them after several attempts:. When I try to deal with Expedia, they just try to deflect me back to Allianz.. The sale of trip cancellation insurance seems to be a complete scam and a cospiracy involving Expedia and Allianz..

I am owed $1756?.00 by this company, and they refuse to pay. 1949b6e

This report was posted on Ripoff Report on 03/05/2013 01:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Allianz-insurance/internet/Allianz-insurance-trip-cancellation-insurance-scam-Internet-1023896. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Please contact us

AUTHOR: Sadie - (Canada)

Hi Darwin -  Were sorry you arent satisfied with your experience with us so far. Unfortunately, we cant discuss individual cases on a public forum due to privacy legislation. Can you please email infocanada@allianz-assistance.ca with your case number so we can look into this with you? Thanks, Sadie
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