I hired Berger/Allied Van Lines to move the contents of my home in Austin, Texas to their storage facility in Austin, Texas. Then at a later date they were and to move the contents from their storage facility in Austin, Texas to my Fountain Hills, Arizona home. I met with Area Director of Sales Richard Ferrero and entered into a contract for said services.
My furniture was scheduled to be delivered on June 1, 2007. Berger/Allied sent one driver with my belongings from Austin, Texas to Fountain Hills, Arizona. He arrived 4 days early. I have no idea what he did for those 4 days. When the driver, Richard Garcia, arrived to deliver my furniture on June 1, 2007 he only had two people with him to unload my funiture. My furniture consisted of a semi full and an over flow truck. When Berger Allied loaded my furniture from my home in Texas there was a crew of 7, yes SEVEN. I have pictures and video of the two men dropping my furniture as they were unloading it into my Arizona home. Needless to say this job was way too big for 2 men. Richard Garcia walked around smoking cigarettes, never did he unload one single item from the truck.
I have almost 2 hundred pictures of destroyed furniture. In spite of my asking my sales representative to NOT send my furniture until they had an excellent and experienced crew, even if they had to hold my furniture at his Austin, Texas facility for additional time, they sent my furniture with a driver that was doing his first out of state drive.
The two unloaders that Richard Garcia hired on the first day of unloading, June 1, 2007, quit after 13 hours of unloading the truck. They stated that the driver was nuts and that there should be a minimum of 4 unloaders WITH the driver helping. The driver then had to search for new people to help him unload. Richard Garcia showed up with two unloaders again late the next morning. Unloading my truck of furniture took two days.
I have spoken to Mike Padilla, the manager of the Austin facility as well as the President and CEO Mr. William Dirks from their Minnesota office. These people do not care that they took twenty-five-thousand-dollars from me and then destroyed my furniture.
I have moved a lot in my life and this is by far the worst moving company that I have ever used.
They will make all kinds of promises when trying to get your business and come through on none of them.
DO NOT USE THIS COMPANY!
Round Rock, Texas