- Report: #424208
Report - Rebuttal - Arbitrate
Complaint Review: Allin Plumbing And Heating
Allin Plumbing And Heating12981 80 Avenue Surrey, British Columbia Canada
Allin Plumbing And Heating furnace repair part was quoted at $644 plus labor just before severe cold weather, later that month i phoned supplier out of curiosity and was quoted $61. I was charged almost 1000% markup Surrey British Columbia Canada
*UPDATE Employee: Our actual cost for the part was $296.77
*UPDATE EX-employee responds: I believe this is greatly overstated
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He came back to me after making a phone call in his truck and told me that there was one only left in the Vancouver area, after that I would have to wait for one from Calgary.
The bad news he said is that this part was worth $644 plus installation. I was surprised since the motor seems to be no more complicated than a bathroom fan motor but he was the professional and this was 2 days before massive cold weatherfront was to hit the Vancouver area so I agreed to go ahead with the work and paid the bill which included the part plus a fee for diagnosis and installation. The initial diagnosis and motor removal took 10 minutes. The new motor installlation also took about 10 minutes
Several days later my brother in law ( who works with electric motors ) said that he would take the old motor to work and look at it. He returned it to me the next night and said he fixed it in 15 minutes with $8 worth of bearings.
I then phoned the furnace parts supplier and asked what my cost would be on the motor if I was to buy one from them direct, They gave me a price of $61.
Allin Plumbing and Heating marked up the part by almost 1000%.
This company is fraudeulently misleading their customers and doing some serious gouging, I have no problem paying $80 hr for a technician to troubleshoot a problem and the same wage for installation of a part, nor do I mind a markup of up to 100% for a mechanical part as that seems to be a standard throughout some repair businesses including appliance repair and auto mechanics.
This company needs to have serious look at their business practices and be honest and forthright with their customers and when they quote a price for a furnace part, that means for the part and not what they decide is a justifiable appropiate ridiculous markup in order to cover their costs to run a business
delta, British Columbia
This report was posted on Ripoff Report on 02/14/2009 04:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Allin-Plumbing-And-Heating/Surrey-British-Columbia/Allin-Plumbing-And-Heating-furnace-repair-part-was-quoted-at-644-plus-labor-just-before-s-424208. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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