- Report: #216274
Report - Rebuttal - Arbitrate
Complaint Review: Allmart Corp - NationalGift
Allmart Corp - NationalGift24315 Choke Cherry Lane Golden, Colorado U.S.A.
National Gift Allmart Corp - NationalGift ripoff they didn't want canadian business Golden Colorado
Well This is what I got from there website NationalGift.com (don't forget I read the whole site and printed it out)
Considering Signing Up?
---these are frequently asked questions that might help you decide
---Updated Sep 30, 2005
How much does the National Gift drop shipping service cost?
There is no cost to join. Currently there is no setup charge to be a retailer through NationalGift.com and we do not charge monthly membership fees. We do ask that every member order a monthly minimum (about two products a month). This keeps our inventory moving so the products will be fresh for your customers.
How long does it take to set up a new account?
After you fill out the Retailer Setup form you can start using our images and product descriptions immediately. Within 48 hours, you'll receive a setup/welcome email which will have your retailer login and account passwords. Feel free to begin loading our products and images to your site, keeping in mind that your cost will be half off our site prices.
Can I cancel at any time?
Sure, you can notify us of your wishes to cancel at any time. Once you become an active retailer though, we ask that you give us 45 days notice of your desire to cancel the relationship with us. You always have complete control of when your cancellation date is.
Is there a cancellation fee?
Never. There is no cancellation fee or any penalties to terminate your account.
How much can I make?
Although what you make will depend on your ability to generate orders on your website or in your store, we do offer you the highest markup (100% or more) that we've seen in the industry. Most dropshippers advertise that they offer you a whopping 25% to 40% markup (which we believe serves them much more than you). Take a look at the difference. If you sell $100.00 at our suggested retail, you'll earn $50.00, if you sell $100 at their suggested retail you'll earn between $12.50 and $20.00. See why our prices are so low.
Can I use your images for logos, brochures, coupons, etc.?
Sure, as long as you are active we give you a license (permission) to use our images on your website, in your emails, in brochures, for coupons and even your logo. Be creative and show us what you've done.
Do I have to have a website?
No. If you are a retailer, you can have our products sent to you to display in your store. Also, we have many sellers of our products that have created catalogs, brochures or that have just sent our images around to their friends and relatives via email. This is a great way to get started before you decide to spend the money to have a website built. These folks are going to Doctor's offices, Realtors, Salons and other businesses to make sales.
Do I need my own logo?
No. We can just use your company name on the packages, or if you want, we can refer you to a graphic designer to create a unique logo for your company.
Can I write my own descriptions or change the names of your products?
Sure. We want you to be creative. We have tried to identify the key ingredients in each basket so you will know what it includes. We do require that you are truthful and accurate in describing the product and the ingredients.
Do we make special product designs on request?
Yes and No. Yes, we do make special gift products in quantities of 10 or more for your company if you are willing to take delivery when the custom products are completed. If you don't need a quantity of products, we ask that you still call us and tell us what you'd like us to feature on our site. It is from our retailers that we received many of our best ideas. We just might add your new request to our site the next time our designers create new products.
Why do you need my credit card to sign up?
We would love to help everyone, but if you don't have a credit card, then you don't really have the resources to be successful on the Internet. We ask each retailer to have a card on file in the event they place orders that we need to ship for them.
How do returns work?
We will honor returns for any reason for up to 10 days from the order date. Of course returns caused by incorrect addresses furnished by you will incur restocking and rerouting fees.
How does your guarantee work?
If our product is defective or not as advertised, for a limited time, we will refund the purchase price to you or replace the gift for the recipient at our option. We want you and your customers to be happy.
How do you notify me of product changes or additions?
We send out emails approximately once a week that have new product announcements, changes to existing products or specials that are of interest to our retailers.
Do you substitute items in baskets?
Yes, but not frequently. In some cases we will be out of an ingredient that makes up a basket or other product that we will need to substitute so we can ship on time. We try to always upgrade to a higher value or better quality ingredient when we have to do a substitution.
How do I change my account or billing information?
In order to change your account information, you simply login to the NationalGift.com website using your wholesale account login and password.
How does ordering work?
If you have a customer that has placed an order with you for one of our products, you simply take the order and payment from them as you would any sale.
Next, login to the NationalGift.com website and locate that product, choose the shipping method and then put it into the shopping cart. (You should see wholesale prices on all products). Review the order and then continue to checkout.
Since you are our customer, fill out the customer information form with your company name and address. Then complete the payment form with either your credit card or your PayPal information.
The final step is to create a gift message if one is requested by your customer and then input the recipients shipping address. Be careful to always type the correct address because there are fees if a gift is returned or we have to reroute a package due to a bad address furnished by you.
If you furnished a logo at signup, we'll make sure your logo is on the packing materials so the recipient knows the gift came from you.
I forgot the gift message for a customer, now what?
If you call or send us an email before our shipping cutoff time (2:00 pm EDT), we will make sure your message makes it into the package. If you miss the deadline, you can still try---but we can can't assure you that we can get it into your recipient's package.
I'm just building my store. What's the best way to get images and product information?
There are several ways to update your store with images and product information.
You can either copy and paste each image and product description one at a time, or you can download a complete file for images or products.
To get a single file for images and product information, login to your account and click on the Retailer Resources link. You'll see an option to setup your store. We have several files in a directory that you can download that will help you.
What is your bulk or retail order policy?
Bulk orders of 10 or more of the same basket going to the same address will get a 10% discount off the already rock-bottom prices we give each Retailer. We'll also custom quote the shipping to further save you money.
For orders of 10 or more different baskets going to the same address, we do not discount the products...but we do custom quote your shipping costs to save you money. To obtain the bulk discount, these orders must be sent in using our electronic 'bulk order' form which is found in the Retailer Resources section when you login to your account. We must have sufficient lead time to prepare and process bulk orders. Just call us, we'll be glad to help you with your special needs.
Do your shipping weights or box sizes ever change?
Yes, but not often. In the case of gift baskets, we try to always order the exact same container (basket). However, thanks to many of you, we sometimes sell out of the specific container and need to send the gift out with a slightly different basket design. We will always ship the product if it is at all possible. For example, we may on occasion change from a tall, narrow basket to a shorter wide one. Obviously this changes the size of the box, but doesn't really change the appeal or true quantity of ingredients in the gift. If you ever have a customer that has any problems with one of our gifts, we'll replace it right away as stated in our returns policy.
Keep in mind that I emailed them saying that there was nothing in the agreement that states anything like that and also your "not charging people" you do charge and feel free to browse the site. (this is the email I got from there so called "company"
From : Retailer Service
Sent : October 17, 2006 4:50:37 PM
To : "Carla Benitez"
Subject : RE:
You are quoting our FAQ. When a customer actually joins as a member of our drop ship service, they are required to read, type YES and sign a copy of our Retailer Agreement. It is clearly stated in that agreement (which you quoted) that their is a monthly minimum purchase requirement. We do not charge a monthly FEE to be a member, if the retailer fulfills the monthly minimum purchase requirement, then that customer is charged nothing for the use of our service.
We are sorry you are unhappy, but it is our company's choice to only do business with residents of the U.S. and there is no law that says we have to state that on our website. On the rare occasion when we do have a non-U.S. resident sign up, we simply inform them of our policy and do not approve that account.
Retailer Customer Service
888-658-8714, ext. 103
This report was posted on Ripoff Report on 10/17/2006 02:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Allmart-Corp-NationalGift/Golden-Colorado-80401/National-Gift-Allmart-Corp-NationalGift-ripoff-they-didnt-want-canadian-business-Golden-216274. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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