- Report: #1021631
Report - Rebuttal - Arbitrate
Complaint Review: AlloRussia.com
AlloRussia.com4780 Ashford Dunwoody Rd, Suite A 236 Atlanta, GA Internet, Georgia United States of America
AlloRussia.com ????, ??????! WORST customer service EVER Internet, Georgia
*Author of original report: A little over a week passed since...
*UPDATE Employee: Co
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Not reliable service whatsoever. They promise you 100% quality guarantee. What will actually happen is you call using their service and somewhere down the line (you won't know when, why, or how) but their connection will be lost. There's no audible sign of this happening when you're actually talking to someone on the phone so the phone call won't actually be dropped BUT then you'll be using your own phone company's rates for long distance.
Do you know how much my cell phone company charges for long distance to Russia? Plenty. And AlloRussia does NOT want to be held responsible for the charges you collect because of THEIR faulty service. This didn't happen once. It happen twice already. And I gave them a chance to correct their mistake if only they'd credit my account for the money I now have to pay for my new phone bill. They credit me with 6 cents!!! WHat a slap in the face. They called it "for failed attempts". There were no failed attempts. I didn't even hear anything go wrong with the line, otherwise I would've hung up.
Instead of paying a few cents a minute to talk to my relatives, I ended up paying two DOLLARS a minute.
They do not stand by their promises / "guarantees"! Worst customer service ever.
This report was posted on Ripoff Report on 02/28/2013 01:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/AlloRussiacom/Internet-Georgia-30338/AlloRussiacom-WORST-customer-service-EVER-Internet-Georgia-1021631. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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