- Report: #591385
Report - Rebuttal - Arbitrate
Complaint Review: Allstate Imaging
Allstate Imaging21621 Nordhoff St Chatsworth, California United States of America
Allstate Imaging Hounded for Fictitious Balances Chatsworth, California
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I fell for Allstate Imaging's scam like so many others I've now seen. They called me last summer and got me to agree to let them send a toner cartridge for free to try, but after 30 days I ended up paying for it because I guess they've gotten slicker and made sure they printed on the paperwork they sent payment due 30 days from order date. Then when I finally did try to use the toner cartridge it was HORRIBLE.
When I called them to report the defective cartridge they said that too much time had passed and they would not replace it or credit me back.
Then another 3 months went by and they called me insisting that I had agreed to order at least 3 more cartridges from them. When I insisted they were wrong, they told me they had a recording to prove it. I insisted that they play it for me and they said they would have to request it. A week later someone called and played the "recording" for me. I suspected that they altered it because it just didn't sound quite right.
I told them that I would order one more and then that was it, nothing else and they had better not bill me for anything else.
They sent the wrong toner, but when I told them it was wrong, they insisted that I needed to go ahead and pay the enclosed invoice but they would credit the payment to the repalcement.
I sent the wrong one back and was able to confirm with the tracking number that it had arrived at their location and then called them. They then sent the replacement 4 weeks later, and then started calling me the following week to get another payment out of me.
I have received a total of 3 calls in as many weeks trying to demand payment, but each time have been able to get them to research it and back down. I will report any adiditonal calls to Dennis at ext. 5100.
This report was posted on Ripoff Report on 04/09/2010 12:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/Allstate-Imaging/Chatsworth-California-91311/Allstate-Imaging-Hounded-for-Fictitious-Balances-Chatsworth-California-591385. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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