Allstate Insurance Cody Phillips Agency Hung up when I asked them to fax info to DMV, Refused to return payment when I cancelled policy. Cornelius North Carolina

I had been buying insurance from the local Allstate insurance company since 2013, in 2015 there was a change in ownership and management. In September of 2015 I was buying another car because the car I had was having problems. On September 11 2015, I paid Alstate agent $161 to cover liability on my current vehicle and to start full coverage on the vehicle that I was buying and the full coverage was to begin on 9/27/2015 based on the policy they sent me. On the evening of Sept 16, 20015 I was at the local motor vehicle Dept. changing my license and needed proof of insurance. I did not have it in the car at the time and it was too late to go home and get it. The worker suggested that I call my agent so I did and I was told that they would fax over the documents in 10 minutes. They faxed the wrong documents 30 minutes later and when I called again to let them know the person became belligerent, blamed me for the mistake and told me that she had other things to do and it may take 20 minutes before she can send the right documents. I wait there another 45 minutes and left at closing time never receiving the documents.  I started looking for quotes for insurance and found that the competitors were charging 60% to 75% less for the same insurance coverage. On October 2 2015, I signed with another insurance company and faxed my local Alstate agent a cancellation notice that stated that on October 5, 2015 I will cancel the policy with them and start the coverage with the new policy.

At the time of the cancellation of my policy with Allstate, I had only been covered for eight days but had paid up to October 27, 2015. On October 12, 2015 at 2:45 PM, I was in the area and stopped in to speak with the Allstate agent Cody Phillips to confirm that they cancelled my account and inquire about the funds paid for the time that I was not covered. I was told that the funds would be returned to me and that it takes 5 days. I have not heard from Allstate nor agent Cody Phillips to date. I noticed that on the website they have posted a bill for $172.01 due 10/22/2015.  ON 10/27/2015. I received a bill by email that I owe $264.11 and it is due on 10/22/2015. I called to talk to them about it and they say that they never received the fax, when I mentioned that was there on 10/12/2015 to discuss the refund of the 22 days I paid for that I was not covered for from 10/5/2015 to 10/27/2015.  I was told now that I will not get any money back and she hung up the phone. They have 22 days worth of payments that they were paid in advance and did not earned, because I cancelled due to the disrespect shown when I requested information from them.