- Report: #1165479
Report - Rebuttal - Arbitrate
Complaint Review: Allstate Motor Club
Allstate Motor Club No help on the Interstate from Allstate Motor Club Nationwide
*Author of original report: Email from Allstate Today
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On June 26, I experienced difficulty with my hitch on I81 in VA, making it dangerous for me to continue on my trip to Florida without assistance. At 4:15 p.m. I called my motor club, Allstate Motor Club, for assistance. After going through a very lengthy answering machine choice of pushing buttons, I spoke with a live person. That person had an accent and it was very difficult to talk to him. It took me an hour and a half to explain where I was located only to have him tell me that they couldn't help me and that all they could offer was a tow.
By this time I was so frustrated I said tow me. That started another series of questions from him. He could not understand my answers. Example: Question was how long was my trailer. I told him 31 feet. He queried me three times on this to the point I explained "feet like what you put shoes on." That is how bad this conversation was.
I was frustrated beyond belief. After nearly two hours, he said he would call back in 20 minutes. He called back and hung up on me when I answered. I called their line again and had to go through their automated menu. When I reach a "live person" I was told there was no record of my call.
Meanwhile, my son back in Merrimac, MA did an internet search to help me out and contacted Steve's Truck & Tire Co in New Market, VA. They were able to send a mechanic to me at 8:15. He worked in 88 degree heat/80 degree humidity and got me going by 10:15. They were very reasonable on cost and have my total recommendation for anyone needing help in that area.
Needless to say, I contacted Allstate Motor Club and told them to cancel my membership. The worst service experience I have ever had. I was a member for 7 years.
It took them over two weeks to send an unsigned email of apology. I immediately joined the Gxxx Sxx Rxxx Service Plan.
This report was posted on Ripoff Report on 07/28/2014 08:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/Allstate-Motor-Club/nationwide/Allstate-Motor-Club-No-help-on-the-Interstate-from-Allstate-Motor-Club-Nationwide-1165479. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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