• Report: #1165479

Complaint Review: Allstate Motor Club

  • Submitted: Mon, July 28, 2014
  • Updated: Mon, July 28, 2014

  • Reported By: Bill7337 — Merrimac Massachusetts
Allstate Motor Club
Nationwide USA

Allstate Motor Club No help on the Interstate from Allstate Motor Club Nationwide

*Author of original report: Email from Allstate Today

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On June 26, I experienced difficulty with my hitch on I81 in VA, making it dangerous for me to continue on my trip to Florida without assistance. At 4:15 p.m. I called my motor club, Allstate Motor Club, for assistance. After going through a very lengthy answering machine choice of pushing buttons, I spoke with a live person. That person had an accent and it was very difficult to talk to him. It took me an hour and a half to explain where I was located only to have him tell me that they couldn't help me and that all they could offer was a tow.

By this time I was so frustrated I said tow me. That started another series of questions from him.  He could not understand my answers. Example: Question was how long was my trailer. I told him 31 feet. He queried me three times on this to the point I explained "feet like what you put shoes on." That is how bad this conversation was.

I was frustrated beyond belief. After nearly two hours, he said he would call back in 20 minutes. He called back and hung up on me when I answered. I called their line again and had to go through their automated menu. When I reach a "live person" I was told there was no record of my call.

Meanwhile, my son back in Merrimac, MA did an internet search to help me out and contacted Steve's Truck & Tire Co in New Market, VA. They were able to send a mechanic to me at 8:15. He worked in 88 degree heat/80 degree humidity and got me going by 10:15. They were very reasonable on cost and have my total recommendation for anyone needing help in that area.

Needless to say, I contacted Allstate Motor Club and told them to cancel my membership. The worst service experience I have ever had. I was a member for 7 years.

It took them over two weeks to send an unsigned email of apology. I immediately joined the Gxxx Sxx Rxxx Service Plan. 


This report was posted on Ripoff Report on 07/28/2014 08:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/Allstate-Motor-Club/nationwide/Allstate-Motor-Club-No-help-on-the-Interstate-from-Allstate-Motor-Club-Nationwide-1165479. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Email from Allstate Today

AUTHOR: Bill7337 - ()

I received a "signed" email from Allstate Motor Club this morning apologizing for my experience.  They also stated that they would be refunding my membership fee for the 2013-2014 year.  They expressed concern and wanted me to remain as a customer and not cancel my membership.  I am still cancelling my membership.

I am very concerned since a few of the respondents to my posting indicate that my new membership with Good Sam places me back with Allstate since they have signed an agreement.  Where can I go to eliminate a future problem??? Did I jump back into the "pit"?

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