- Report: #835834
Complaint Review: Allstate Moving & Storage
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| Allstate Moving & Storage 5601-A Lafayette Place
Hyattsville, Maryland United States of America |
|
Allstate Moving & Storage Elite Relocation Services FRAUD! FRAUD! FRAUD! One word sums up our horrific experience: FRAUD!!! The Better Business Bureau gives them an F-RATING! Don't make the same mistake. They are scam artists and the supposed owner Hyattsville, Maryland
*REBUTTAL Owner of company: Copy of the rebuttal letter of Ms Do complaint to AmEx & the BBB
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FRAUD! FRAUD! FRAUD!
One word sums up our horrific experience: FRAUD!
The Better Business Bureau gives them an F-RATING!
Don't make the same mistake.
They are scam artists personified.
And the supposed owner, Ethan Cohen (we doubt that is his real name, his accent is not Jewish and you can hardly understand him), is the biggest FRAUD of all.
If we could re-do -- we would. We have filed with the BBB, with the police, with the state licensing board, and will sue them if we are not made whole.
Of all the mistakes in our lives, this ranks as NUMBER ONE.
One word sums up our horrific experience: FRAUD!
The Better Business Bureau gives them an F-RATING!
Don't make the same mistake.
They are scam artists personified.
And the supposed owner, Ethan Cohen (we doubt that is his real name, his accent is not Jewish and you can hardly understand him), is the biggest FRAUD of all.
If we could re-do -- we would. We have filed with the BBB, with the police, with the state licensing board, and will sue them if we are not made whole.
Of all the mistakes in our lives, this ranks as NUMBER ONE.
This report was posted on Ripoff Report on 02/08/2012 08:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/Allstate-Moving-Storage/Hyattsville-Maryland-20781/Allstate-Moving-Storage-Elite-Relocation-Services-FRAUD-FRAUD-FRAUD-One-word-sums-up-835834. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 REBUTTAL Owner of company
Copy of the rebuttal letter of Ms Do complaint to AmEx & the BBB
AUTHOR: Owner - (United States of America)
SUBMITTED: Tuesday, March 12, 2013
March 7, 2012
To whom it may concern.
On 12/29/2011 Mrs. D**** had called to reserve a moving crew to help her move her residence from Springfield, VA to Fairfax station, Va. the agreement was; for a Full Service Move (includes all wrapping supplies) we will send 1 truck, 3 man crew at our lowest cash rate of $95.00 per hour to be paid from the start time until completion, plus 1 hour travel time (standard charge to cover the trip from our office to the job location and back to the office) and $40.00 fuel charge .
On 1/17/2011 the crew arrived at Mrs. D**** house and start working marking their start time at 11 AM. They have loaded up a full truck at that location and then they were told that there are some other items in another location that has to be moved too. Since the truck was completely full, the crew proceeds to the destination location to unload some of the items and then went back to the second location to pick up the rest of the items.
Upon arrival to Mrs. D**** new house, Mr. Cruz, the crew foreman, estimated the completion time to be at 11 pm and presented Mrs. D**** with an estimated charge of $1187.00, to be paid prior to unloading as our contract calls for. Mrs. D**** for the time it took to lay floor protection in her new home, she did not want to pay for the time it took Mr. Cruz to prepare the documents, she did not want to pay the time it took the crew to collect their equipment at the completion of the job, and insisted also to be compensated for the time her husband spent to bring lunch for the crew, although they have refused to eat that food.
Because of the late hour and the behavior of Mrs. D**** throughout the move, behavior that was described by the crew as militant and humiliating, Mr. Cruz allowed the discounts even though the activities that she refused to pay for are considered as part of the labor time. Mrs. D**** then paid Mr. Cruz $940.00 in cash that will cover the labor time until 9:30PM, saying that shell continue to pay incrementally for every additional hour of labor. Since the actual time of completion was 11:51 PM, She twice had to use her AmEx card to pay for the additional 2hr + of labor.
In summation:
Our crew started the job at 11AM and finished the job at 11:51 PM.
While Mrs. D**** total charges should have been $1382.00 (13 hr labor + 1 hr travel time @ $95/hr = $1330.00, + $12.00 for boxes & $40.00 fuel charge).
She was charged only $1239.50.
Mrs. D**** payments for the move were:
1. 12/29/2011 Visa card *** 7881 - $100.00 (over thephone booking deposit),
2. 01/17/2012 - $940.00 in cash
3. 01/17/2012 Amex card ***5777 for $99.75
4. 01/17/2012 Amex card ***5777 for $99.75 total Payments = $1239.50.
On January 27, 2012 we have received from Mrs. D**** a claim requesting the amount of $2229.00 for damage and loss that allegedly occurred at the time of her move. (Copy include)
That same day we had sent her a letter confirming receiving the claim and request for additional documentation, proving the alleged damages, lost items and the amount claimed. (Copy include)
Since then, all we have received from Mrs. D**** were, threatening urgent demand for payments letters, updates to her claim now totaling $6002.00 in alleged damages and theft, and a complaint to the BBB where she was questioning my religion orientation. (Copies include)
What we did not receive from Mrs. D**** was one shred of evidence for the alleged damages that she was claiming.
At this point, it is clear that there will not be any more information forthcoming to substantiate her alleged claim, so we have no choice but to close her claim according to the documentation that was available to us, (copy include)
If Mrs. D**** truly believe that a theft had occurred at the time of the move, we are strongly urge her to contact the authorities and file a complaint against the individuals that she believe stole from her.
Furthermore, if Mrs. D**** has any unresolved claims or disputes resulting from this transaction, section 11 of her signed contract calls for Any and all controversies or claims, arising out of or in relation to this contract, shall be settled by arbitration under the arbitration Law of the State of Maryland if the parties cannot agree on a suitable settlement
What she should not be allowed to do, is to manipulate your consumer protection policy in order to gain unfair advantage in resolving a dispute.
As per your request, we have included copies of:
1. Singed Bill of Lading,
2. Singed Addendum to Bill of Lading,
3. Signed Visa sale slip card ***7881 in the amount of $100
4. 2 signed imprinted sale slips for Amex card ***5777 in the amount of $99.75 each.
5. Mrs. D**** first claim form
6. Our claim received confirmation letter and request for additional information
7. 6a 6e Mrs. D**** revised claims and demand letter
8. Our response letter to her claim.
Cc ; American Express Marchent services,
BB&T Fin Narchant Services
BBB of Washington, DC
To whom it may concern.
On 12/29/2011 Mrs. D**** had called to reserve a moving crew to help her move her residence from Springfield, VA to Fairfax station, Va. the agreement was; for a Full Service Move (includes all wrapping supplies) we will send 1 truck, 3 man crew at our lowest cash rate of $95.00 per hour to be paid from the start time until completion, plus 1 hour travel time (standard charge to cover the trip from our office to the job location and back to the office) and $40.00 fuel charge .
On 1/17/2011 the crew arrived at Mrs. D**** house and start working marking their start time at 11 AM. They have loaded up a full truck at that location and then they were told that there are some other items in another location that has to be moved too. Since the truck was completely full, the crew proceeds to the destination location to unload some of the items and then went back to the second location to pick up the rest of the items.
Upon arrival to Mrs. D**** new house, Mr. Cruz, the crew foreman, estimated the completion time to be at 11 pm and presented Mrs. D**** with an estimated charge of $1187.00, to be paid prior to unloading as our contract calls for. Mrs. D**** for the time it took to lay floor protection in her new home, she did not want to pay for the time it took Mr. Cruz to prepare the documents, she did not want to pay the time it took the crew to collect their equipment at the completion of the job, and insisted also to be compensated for the time her husband spent to bring lunch for the crew, although they have refused to eat that food.
Because of the late hour and the behavior of Mrs. D**** throughout the move, behavior that was described by the crew as militant and humiliating, Mr. Cruz allowed the discounts even though the activities that she refused to pay for are considered as part of the labor time. Mrs. D**** then paid Mr. Cruz $940.00 in cash that will cover the labor time until 9:30PM, saying that shell continue to pay incrementally for every additional hour of labor. Since the actual time of completion was 11:51 PM, She twice had to use her AmEx card to pay for the additional 2hr + of labor.
In summation:
Our crew started the job at 11AM and finished the job at 11:51 PM.
While Mrs. D**** total charges should have been $1382.00 (13 hr labor + 1 hr travel time @ $95/hr = $1330.00, + $12.00 for boxes & $40.00 fuel charge).
She was charged only $1239.50.
Mrs. D**** payments for the move were:
1. 12/29/2011 Visa card *** 7881 - $100.00 (over thephone booking deposit),
2. 01/17/2012 - $940.00 in cash
3. 01/17/2012 Amex card ***5777 for $99.75
4. 01/17/2012 Amex card ***5777 for $99.75 total Payments = $1239.50.
On January 27, 2012 we have received from Mrs. D**** a claim requesting the amount of $2229.00 for damage and loss that allegedly occurred at the time of her move. (Copy include)
That same day we had sent her a letter confirming receiving the claim and request for additional documentation, proving the alleged damages, lost items and the amount claimed. (Copy include)
Since then, all we have received from Mrs. D**** were, threatening urgent demand for payments letters, updates to her claim now totaling $6002.00 in alleged damages and theft, and a complaint to the BBB where she was questioning my religion orientation. (Copies include)
What we did not receive from Mrs. D**** was one shred of evidence for the alleged damages that she was claiming.
At this point, it is clear that there will not be any more information forthcoming to substantiate her alleged claim, so we have no choice but to close her claim according to the documentation that was available to us, (copy include)
If Mrs. D**** truly believe that a theft had occurred at the time of the move, we are strongly urge her to contact the authorities and file a complaint against the individuals that she believe stole from her.
Furthermore, if Mrs. D**** has any unresolved claims or disputes resulting from this transaction, section 11 of her signed contract calls for Any and all controversies or claims, arising out of or in relation to this contract, shall be settled by arbitration under the arbitration Law of the State of Maryland if the parties cannot agree on a suitable settlement
What she should not be allowed to do, is to manipulate your consumer protection policy in order to gain unfair advantage in resolving a dispute.
As per your request, we have included copies of:
1. Singed Bill of Lading,
2. Singed Addendum to Bill of Lading,
3. Signed Visa sale slip card ***7881 in the amount of $100
4. 2 signed imprinted sale slips for Amex card ***5777 in the amount of $99.75 each.
5. Mrs. D**** first claim form
6. Our claim received confirmation letter and request for additional information
7. 6a 6e Mrs. D**** revised claims and demand letter
8. Our response letter to her claim.
Cc ; American Express Marchent services,
BB&T Fin Narchant Services
BBB of Washington, DC
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