- Report: #854608
Report - Rebuttal - Arbitrate
Complaint Review: Allstate Roadside
Allstate RoadsideInternet United States of America
Allstate Roadside Towing Contractors Across the US are NOT being paid for towing your car! Internet
*Consumer Comment: You are not alone
*Consumer Comment: "Allstate has been doing this for some time now. This is nothing new and a little web research will show you that. "
*Consumer Comment: While.
*Author of original report: No other recourse...
*Consumer Comment: Tactic will backfire
*General Comment: Allstate Does Not Pay
the dealer, the tow bill is still outstanding and I would like to be paid. You will be receiving a notification letter followed by a court date to take possession of your car in lieu of my tow bill. My name is Bill. I own a small towing company in Denver Colorado called "Skyline Recovery Systems LTD". For many years, I provided service through many different motor clubs. When you called for roadside assistance through more than 100 different providers, I was most likely the guy that showed up to help you out. 3 years ago, I won the holy grail of motor club contracts. I was selected as the "Market Bid Winner" for Denver Colorado by Allstate Roadside in a program that I was told would mean better care for their policy holders
and more call volume for me. They were right, I reached a point where I was doing an average of 50 to 70 tows a day for Allstate Roadside. Right about the same time, they started short paying me on the work we were doing. They were losing PO's, trying to pay us 5 miles on tows that exceeded 300 miles, even telling us we never did tows that we had photos
of.The resultant problems I had because of that caused me to start overlooking smaller repairs on my trucks, looking for ways to pay my drivers less, looking for loopholes and other ways to trim my overhead just so I could survive until the payment they kept promising us arrived. A payment that has still not arrived almost a year after I stopped taking their calls. I had such trouble getting them to pay us that I had to hire someone just for the job of submitting our invoices to Allstate for payment. That person worked 40 hours a week for me and her only job was to deal with Allstate's designed to
fail bookkeeping system. The design was a total success. It failed. How good were we? We were (and still are) the most digitally literate towing company in Colorado. A 24/7 call center that would rival what the fire departments use.Full GPS tracking of every truck, all the time.Digital dispatching using the latest technologies from Beacon Software,
including their TowMagic auto dispatch system designed specifically for Allstate. Touch screen TomTom units in the trucks that updated call times (dispatched, arrived on scene, left scene, arrived at drop, finished with call)Digital photographs of EVERY SINGLE CAR I'VE EVER TOWED FOR ALLSTATE, both starting and ending. In most cases more
than 10 photos per car. The ONLY zero degree loading flatbed in Colorado, designed specifically to eliminate the need of ever putting a chain on a car to load or secure it. (maximized the use of wheel strap technologies). We had the truck built special just for this account in California and transported here for our use. We actually carried and used white cotton gloves to load and unload high end cars! (BMW, Audi, Ferrari, Bugatti Veyrons (yeah 2 of them in Denver) After
2 years as their top provider, I finally could not keep current with my bills any longer. After 2 years of their programmed audits and shortages, the amount they owed us in arrears reached a staggering $90,000.00 Even though I prided myself as the best contractor to perform these warranty tows, I had to call 17 employees into my office near the end of last
year, people with children, people with house payments, people with special needs kids and tell them that I am sorry, but they would be unemployed for the Christmas Holiday season. I no longer had the funds to pay them because Allstate Roadside doesn't pay it's bills to it's providers. You haven't experienced any kind of pain until you've been forced to tell 17 long standing, hard working employees who were devoted to your company that they no longer had a source of income. Allstate, the good hands people. Yeah right. Does anyone remember this ad? A better explanation of this ad might be this: "Allstate Roadside, so bad at caring for the towers that the members need to haul the tow trucks on trailers behind their cars because the towers can't afford to buy fuel." I am serious about this and I am on a campaign to get paid. I do not care if I have to spend the rest of my life suing individual car owners, I will not allow Allstate to use me up and throw me away like some small piece of garbage. I also recommend that other towers that have had this problem adopt this strategy. If you are a tower, outside of a massive class action suit, suing them individually to get paid is a lost cause. After several meetings with my attorney, it was explained to me how Allstate and their team of 10th story attorneys can drag a lawsuit like this through the mud for eternity until you just run out of money or give up. I will never give up but I will run out of money taking this approach. Exposing these tactics to the public is my only other recourse. There are going to be some really ticked off $100,000 car owners calling them in the near future. Can you imagine the media event if I am successful on even one lien collection (with video?) It is time to call these corporations on their nonsense. It is time to stop Allstate from not abiding by the rates and payment structure that they signed and agreed to with the towers in this country. In closing, if you have Allstate Insurance and you are using their "Gooey Hands" roadside program, be prepared to get a letter from an unpaid tower.....
This report was posted on Ripoff Report on 03/15/2012 09:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/Allstate-Roadside/internet/Allstate-Roadside-Towing-Contractors-Across-the-US-are-NOT-being-paid-for-towing-your-car-854608. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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