- Report: #810232
Report - Rebuttal - Arbitrate
Complaint Review: Allstate, Signature, GE motor club
Allstate, Signature, GE motor clubBarrington IL 60010 Barrington, Illinois United States of America
Allstate, Signature, GE motor club Bill Dolan (region manager) Rips Off Customers, Terminate LOYAL Providers, Customers with SUFFER!!!! Barrington, Illinois
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In June of 2011 I noticed that I started recieving several calls a day for areas that I donot provider service in, these areas require permits to service legally within, and I donot have such permits. Again I made a call to Mr Dolan about this matter, because it was being marked badly against my company for not providing service in those areas, since they were listed as my areas. After attempting to contact Mr Dolan for about 2 weeks he finally returned my call. I explained my concern to him and asked him to please remove those areas since I never signed up for them in the first place, his response was he felt I should abtain the permits because he wanted me to service thos areas. Unfortunately its not as easy as it sounds, it cost several hundreds of dollars and time to abtain those permits and I honestly was happy staying in my area not having to travel several miles out side my area to recieve $32. we ended the call with my belief that the problem was resolved as Mr Dolan is the only person who can add and remove zip codes.
Since July I had tried to contact Mr Dolan and Mr Kline several times to discuss the zip code territory problem, since Mr Dolan never removed those added zips. I have had employees of allstate send emails everyweek to Mr Dolan asking him to contact me for billing issues and zip code territries. Mr Dolan never returned 1 phone call or email.
On Dec 9, 2011 my phone completely stopped ringing for tows and services, which had never happened in 2 yrs. On the 10th I called the call center to find out the reason, after being on the phone for 1 hr they stated that I was no longer a provider but could not explain why. Since it was saturday I would have to wait until monday for the explaination. Monday morning I started attemping to call Mr Dolan again no answer or call back. After several hours I call another region manager, he seemed upset as I was not in his area but I had to call him to be given a explaination for my termination. The system stated lack of acceptance of calls since Dec 1, which meant I was not accepting any services for the members. The region manager then asked if I had been given a call from Mr Dolan about this problem or to be given a trail period to raise my acceptance, when I told him the story he emailed Mr Dolan asking him to call me and stated that I should have recieved a call about this matter before my termination. Several hours later and voice mail I had not recieved a phone call back. Finally while attemping to call again Mr Dolan finally answered the phone he stated that I had only accepted 4 out of 30 phone calls in 7 days, I of course disputed that number since I am the only person who answers the phone 24/7 and know that I did not do what he was saying. I then asked him why he hadn't returned any phone calls since July, I was informed that he felt I was a waste of his time and he didnot feel like speaking to me about any issues I may have been having. By the end of the phone conversation Mr Dolan asked me what I wanted him to do for me, when I requested to be reinstated as a provider since he refused to show me the proof of his claims and since I was terminated for "not doing my job" when it is clear he is the one not doing his job (with proof) He told me he would never be reinstaing my company as a priovider. At that time Mr Dolan hung up.
I contacted Allstate motor club corp and explained the situation. The next day I recieved a phone call stating they contacted Mr Dolan and they would stand by his decission. I asked if they saw the proof behind the termination and they stated NO!! So now here I am after being a dedicated provider for 2 yrs and lossing my job for no reason....
Now the truth for the members........I have read several complaints about the service providers not reaching the members in the time frame given...TRUTH its not always the providers fault, I have had members that have been lied to by the call center, I have said I would be there in 60 minutes but the member was told 15 minutes. 20 minutes later I'm getting phone calls from the member who is upset that I was there yet.
TRUTH...several times I have provided service to a member, send the invoice to billing for payment and have been told the member doesnot have any coverage, even though I was giving a authorization number for payment. After calling billing several weeks in a row I will finally recieve payment. Providers dont like working for free and thats what Allstate tries to do, hoping providers wont catch the non payment so allstate doesnt have to pay out.
TRUTH....Call center gives bad address and phone numbers to the providers for the member, I guess they think service providers have a crystal ball to tell us where the member really is.
This report was posted on Ripoff Report on 12/16/2011 08:32 AM and is a permanent record located here: http://www.ripoffreport.com/r/Allstate-Signature-GE-motor-club/Barrington-Illinois-60010/Allstate-Signature-GE-motor-club-Bill-Dolan-region-manager-Rips-Off-Customers-Termina-810232. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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