- Report: #146568
Report - Rebuttal - Arbitrate
Complaint Review: Alltel, Alltel Communications
Alltel, Alltel CommunicationsMount Cross Road/Crown Drive Danville, Virginia U.S.A.
Alltel, Alltel Communications ripoff Danville Virginia
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Of course, they would say, "I'll be right back" and smile sweetly. One rep had visitors come in the front door, and they were barefoot and looked AND acted as if they were drunk or on drugs and were very loud and obnoxious, so she walked toward the back room and when she was out of sight of most of the customers, she waved them to come back (I was still in full view of her & vice-versa), and she was gone for a good 10 minutes. I waited for about 15 minutes after she reappeared and the personal phone calls kept-a-comin' so I finally just left. I eventually got the name and address of what was supposed to be the BIG GUY/CEO-OWNER or whatever. I don't remember his full name now, but I think his last name was Ford. I mailed him copies of my original letters and info along with a new letter addressed to him explaining the entire situation from beginning to end. I never received a response.
Finally, I got a lady who claimed they would let me just apply the credit to my service, but would not refund my money. I was completely satisfied with that. The next month, I received another bill saying my payment was due or my service would be disconnected. I called and got someone different. When I asked for the lady I had talked to previously, this rep said I don't know of anyone by that name working here (OF COURSE!), and proceeded to tell me that there was no way they could ever authorize a credit of that amount. She said she could work on crediting me $200. I told her this was money I had OVERPAID in cash and that I wanted some type of credit for that. She said I could do whatever I needed to do, but all I would get was a $200 credit, IF she could get it authorized and I would have to pay the current account until she got an answer. I told her I had already over paid more than $600, and until I got credit for it they would never receive another dime from me, and she could do whatever SHE needed to do. She hung up on me. My service was disconnected and the following month I began receiving collection letters. To this day this is screwing up my credit, and when I tried to dispute it, they came up with all kinds of miscellaneous charges that supposedly added up to more than what they owed me to explain the amount DUE. In addition, there were several times they mistakenly disconnected my service for delinquent payment, and when I called, they had disconnected the wrong account. It usually took anywhere from 24-72 hours for them to reconnect my service, and although frustrating, I kept my contract up and spent ALOT of money with them ($200-500 per month) until this happened. They are a kind of monopoly in this area, so we don't have much of a choice of carriers with decent coverage(the other companies here do not have many towers, so reception is terrible with anyone but Alltel here), but I would never recommend Alltel to ANYONE. Our coverage was awesome, but the other problems were not close to being worth it!!!
any town, South Carolina
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This report was posted on Ripoff Report on 06/17/2005 12:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/Alltel-Alltel-Communications/Danville-Virginia-24540/Alltel-Alltel-Communications-ripoff-Danville-Virginia-146568. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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