- Report: #53765
Report - Rebuttal - Arbitrate
Complaint Review: Alltel Cellular
Alltel CellularArizona Phoenix, California U.S.A.
Alltel Cellular Deceptive business practices, poor customer service Nationwide Phoenix California
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ADVICE: Dont enter into an agreement with ALLTEl! Use a month to month localized provider such as "Cricket."
Later, following very poor service and being hit with roaming charges even though I had blocked roaming, I decided to cancel the service. I was told that I would have to pay a $200 cancellation of service fee.
I cancelled the service and have not paid the fee because I was not told of such a charge when I received service, did not receive and did not sign a contract and so forth.
My account has been sent to a collection agency and I have been contacted by them on several occasions. They also have failed to produce a contract. Finally, I have written them a letter stating why I will not pay.
ADVICE: If you have been charged a disconnect fee file a letter with collection agency involved and FCC.
Since then, I have learned about filing complaints with the FTC and FCC with respect to ALLTEL.
1-888-CALL-FCC and TTY: 1-888-TELL-FCC, fax us at 202-418-0232, email us at [email protected], fill out an online complaint form at: www.fcc.gov/cib/ccformpage.html, or simply send a letter in your own words describing the problem to:
Federal Communications Commission
Consumer Information Bureau
445 12th Street, SW
Washington, D.C. 20554
This report was posted on Ripoff Report on 04/21/2003 11:21 AM and is a permanent record located here: http://www.ripoffreport.com/r/Alltel-Cellular/Phoenix-California/Alltel-Cellular-Deceptive-business-practices-poor-customer-service-Nationwide-Phoenix-Cal-53765. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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