• Report: #53765

Complaint Review: Alltel Cellular

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  • Submitted: Mon, April 21, 2003
  • Updated: Mon, April 21, 2003

  • Reported By:Morristown Arizona
Alltel Cellular
Arizona Phoenix, California U.S.A.

Alltel Cellular Deceptive business practices, poor customer service Nationwide Phoenix California

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Alltel service has been abysmally poor. Getting help by telephone is almost non-existent. My experience with Alltel began when a "sales" rep dropped off a phone to my office. She did not give me a contract and then went on her way, never to be seen again.

ADVICE: Dont enter into an agreement with ALLTEl! Use a month to month localized provider such as "Cricket."

Later, following very poor service and being hit with roaming charges even though I had blocked roaming, I decided to cancel the service. I was told that I would have to pay a $200 cancellation of service fee.

I cancelled the service and have not paid the fee because I was not told of such a charge when I received service, did not receive and did not sign a contract and so forth.

My account has been sent to a collection agency and I have been contacted by them on several occasions. They also have failed to produce a contract. Finally, I have written them a letter stating why I will not pay.

ADVICE: If you have been charged a disconnect fee file a letter with collection agency involved and FCC.

Since then, I have learned about filing complaints with the FTC and FCC with respect to ALLTEL.

1-888-CALL-FCC and TTY: 1-888-TELL-FCC, fax us at 202-418-0232, email us at fccinfo@fcc.gov, fill out an online complaint form at: www.fcc.gov/cib/ccformpage.html, or simply send a letter in your own words describing the problem to:

Federal Communications Commission
Consumer Information Bureau
Consumer Complaints
445 12th Street, SW
Washington, D.C. 20554

Zip e
Morristown, Arizona
U.S.A.

This report was posted on Ripoff Report on 04/21/2003 11:21 AM and is a permanent record located here: http://www.ripoffreport.com/r/Alltel-Cellular/Phoenix-California/Alltel-Cellular-Deceptive-business-practices-poor-customer-service-Nationwide-Phoenix-Cal-53765. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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