- Report: #76320
Report - Rebuttal - Arbitrate
Complaint Review: Alltel Communications
Alltel Communications1 Allied Dr. Bldg. 5, 1st Floor Little Rock, Arkansas U.S.A.
Alltel Communications billed me for a phone I bought and paid for at Wal-Mart Little Rock Arkansas
*Author of original report: Finally Resolved!
*Author of original report: Correction to previous information
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I took my Wal-Mart receipt into the Alltel store in Southern Pines, NC on Oct. 21, and was given a copy of an Account Adjustment Form in which a credit was issued in the amount of $88.50. I don't know how they arrived at this figure since $83.55 is all that was owing to me, but I didn't argue the amount with them because I didn't want to get Alltel more confused than they already are.
To date, the credit still hasn't been applied to my account, and I have made countless phone calls to Alltel's CS dept., which is nothing but a joke. I've come to the conclusion that Alltel must give an IQ test to persons applying for CS jobs, and anyone who scores higher than 50 is overqualified for the job. Every time I have spoken to someone in CS, I am talked to very rudely and told that the charges are correct and that a credit was already issued in Oct. for the $83.55. I tell them that is true, but I was billed for the phone twice and only one credit has been issued.
The last time I spoke to a CS rep. about this matter was on Dec. 31, and I told her if this issue is not resolved this time, I'm turning it over to the Better Business Bureau because I am sick of trying to resolve it through Alltel. She then started repeating to me the same garbage I had already been hearing from Alltel for the last few months this has been dragging on. She and I then got into a shouting match with each other on the phone, and she told me I would have to contact the Alltel store that issued the credit. I told her I was contacting the Better Business Bureau, and she said, "You can do that".
However, because of how Alltel has treated me, and their unwillingness to resolve this matter, I am now convinced that this is not just an honest mistake; so I searched the internet to see if other people had experienced similar problems with Alltel. That's how I found this web site. I was really shocked at the high number of complaints against Alltel. I didn't read all of them, but I do see that a large number of them are in fact billing issues. I also checked the Better Business Bureau's web site, and they give Alltel an unsatisfactory rating.
I have now concluded that an investigation needs to be conducted of Alltel and their billing practices, which is something the Better Business Bureau can't do. Therefore, I have decided instead to turn this matter over to the Consumer Protection Division of the North Carolina Attorney General's Office.
I have never dealt with a company that is as unwilling to resolve customer complaints as Alltel. Regardless of the outcome of this matter, there is nothing Alltel can do at this point to make me regain respect and trust for them. The worst part is, I'm only a few months into a 2-year contract with them!
Aberdeen, North Carolina
This report was posted on Ripoff Report on 01/01/2004 01:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/Alltel-Communications/Little-Rock-Arkansas-72202/Alltel-Communications-billed-me-for-a-phone-I-bought-and-paid-for-at-Wal-Mart-Little-Rock-76320. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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