I tried to replenish both of my phones on line and it told me that the system could not replenish at this time and to try again later. I tried later in the day, since hubby had to have it for his job. Still the same thing ! So I called them and they tried it. They told me their systems were down. Later I went into the Alltel center and it was back up and had charged for each and every time I'd tried !
They told me oopps... they could not refund me the money, even though I didn't have all of the amount in my account and sorry that I'd have to pay the bank fee for each fee that they charged me ! Also even if you've not run out of minutes, they still charge me the $1 a day for unlimted this and that and also for each time I add money to my phone, they charge me anadditional .99.
My sister in law and her daughter are also having a time with alltel prepaid wireless. Seems that sis n laws friend knows someone at the alltel center and that woman keeps giving this so called friend their cell #'s and they are getting death threatens made on them daily. You can't call them without text messages flooding in with threats. The stalker gained access to the account and now it's red flagged and no one can get into it, alltel says not even they can access it !
So sister in laws daughter goes out and buys them new phones and she had $30 already on her phone and when you buy a phone, it comes with minutes, etc. They told her either she give up her $30 for 30 days, or give up the bonus minutes that come with the phone, that she just bought. Right there is a scam in itself. You buy the phone and it comes with minutes, but they take minutes from you. God forbid if you have money on it already and just want to upgrade, because they won't credit the funds you already have on your phone.
I've been dealing with this crap for over 2 months now and getting no answers, but that stalker sure does get what she wants !
Asheboro, North Carolina