• Report: #265294

Complaint Review: Alltel Wireless Corporation

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  • Submitted: Sat, August 04, 2007
  • Updated: Wed, May 14, 2008

  • Reported By:Sanford North Carolina
Alltel Wireless Corporation
One Allied Drive Little Rock, Arkansas U.S.A.

Alltel Wireless Corporation Abuse by Alltel Wireless Little Rock Arkansas

*UPDATE EX-employee responds: Response

*UPDATE EX-employee responds: Response

*UPDATE EX-employee responds: Response

*UPDATE EX-employee responds: Response

*Author of original report: Reply to hardworker

*Author of original report: Reply to knowledge expand

*UPDATE Employee: Marla

*Consumer Comment: I like to expand my knowledge

*Author of original report: Hardworker in Minn, not Robert in NY

*Author of original report: Cite

*Author of original report: Cite

*Author of original report: Cite

*Author of original report: Cite

*Author of original report: Poor Robert and Good Luck to you

*Consumer Comment: Cite please.

*Consumer Comment: Cite please.

*Consumer Comment: Cite please.

*Consumer Comment: Cite please.

*Consumer Comment: Cite please.

*UPDATE Employee: Poor M.JD

*Author of original report: Answer to Byron and Destructo

*Author of original report: Class action suits

*Consumer Comment: Byron

*UPDATE Employee: Everything has a reason

*Author of original report: Answer to "Sorry"

*Consumer Comment: Sorry...

*Consumer Suggestion: Question.

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We are having terrible problems with Alltel who are abusing their authority with our contract. They are abusing their power and making threats to shut our phones off with absolutely no right to do so and in fact, they have been the only parties breaking the contract continually with their negligence, broken promises and commitments and now lies to cover their wrongdoing.

The average person that that signs with Alltel has to bear this abuse, theft of money without promised service, verbal abuse, rudeness, errors, refusal to fix problems, and waiting 2 and 3 hours at stores for little or no help. I have my last experience documented with exact times. Alltel is above the law and they know it. It's worse than horrible--- the harm they cause people and families every single day as they make their living with these tactis. They are now threatening without our consent to shut our phone off before I even received the letter stating this, and then charging us wrongfully.

The reason they are doing this now is because when I went to a store and was treated horribly by their manager and then reported it, they began abusing me verbally, breaking the commitments they made about my account etc. They are doing this to basically be mean, since we have sent complaints to try to get help and report problems at our local store. We have done nothing. They are treating me and my family like they would a whistleblower. Because I was expecting them to keep their commitments to me personally, as well as the contract, (as I have and more), they are now acting deliberately vinidictive with their threats.

I am a perfect paying (ahead of time) customer and have paid thousands for our account. Have never been late even one day. I have many letters, emails, and details in my good faith attempts and efforts to help myself and others and now they are threatening to break the contract, turn my phone off for no reason, without our consent and actually charging us for that. This this will severely hurt our business, personal lives, communication with our children and every single bit of what they are doing is not supported by any contract or legal right to do so by any contract that exists. In other words, they are breaking the law. I have all the emails, letters, phone calls, records I've sent as verifiable truth however Alltel continues to cause us much distress, hurt, and now much harm with their new threats. This is so much like David against Goliath (them being Goliath) and until they are exposed they will continue to take multi millions from people as they cheat us by not meeting their obligations in our contract, then turn around and lie, verbally abuse, now affect our lives and livlihood as they act completely with unfairness, without keeping their side of the contract, now threaten to harm us further by cutting off our phone without the legal right to do so. They do it because they can and this needs to be stopped. I need an attorney and the help of media exposure. I've contacted several networks and news shows today and will continue to report this to more.

Alltel has turned into a multi-million dollar system of bilking their customers after they get them "tied" to the contract. We need this reported and your help with an attorney and/or class action suit to help us and many, many others. This is not only an unfair playing field, Alltel has 150% of the advantage and the customer can do absoutely nothing but be abused, lose money, and be hurt. That's why this needs to be addressed by the appropriate government agencies and in court. Since we basically "own" Alltel with our payments, we need to get the law to protect us from them.

Please contact me asap if the attorneys could help us. I would very much appreciate it and so would many, many others across this nation.


M.JD
Sanford, North Carolina
U.S.A.

Click here to read other Rip Off Reports on Alltel

This report was posted on Ripoff Report on 08/04/2007 07:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/Alltel-Wireless-Corporation/Little-Rock-Arkansas-72202/Alltel-Wireless-Corporation-Abuse-by-Alltel-Wireless-Little-Rock-Arkansas-265294. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE EX-employee responds

Response

AUTHOR: John - (U.S.A.)

Hey there,

Wow, it seems like you're quite upset with Alltel.

For starters, here is a random fact about Alltel.

Alltel has recently ( within the last year ) been sold to a private investment firm, in the ball park range of about 21.2 billion dollars. So it's a little above and beyond the multi-million dollar amount.

Okay, now let's get down to business. I'm a previous employee of Alltel and I would like to help you out as best as possible.

First of all, I have read your entire post, and from it I can tell that you are very educated ( noticed that there are hardly any errors ) and very upset about Alltel verbally abusing you because you filed a complaint.

So my questions are as follows: What was the initial disagreement? What was specifically said and done that made you file a complaint? What was it exactly that you are upset about?

It seems that your post lacks some important details about your sitution.

If you would repost those answers, I would be more than happy to help you out.


-john-

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#2 UPDATE EX-employee responds

Response

AUTHOR: John - (U.S.A.)

Hey there,

Wow, it seems like you're quite upset with Alltel.

For starters, here is a random fact about Alltel.

Alltel has recently ( within the last year ) been sold to a private investment firm, in the ball park range of about 21.2 billion dollars. So it's a little above and beyond the multi-million dollar amount.

Okay, now let's get down to business. I'm a previous employee of Alltel and I would like to help you out as best as possible.

First of all, I have read your entire post, and from it I can tell that you are very educated ( noticed that there are hardly any errors ) and very upset about Alltel verbally abusing you because you filed a complaint.

So my questions are as follows: What was the initial disagreement? What was specifically said and done that made you file a complaint? What was it exactly that you are upset about?

It seems that your post lacks some important details about your sitution.

If you would repost those answers, I would be more than happy to help you out.


-john-

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#3 UPDATE EX-employee responds

Response

AUTHOR: John - (U.S.A.)

Hey there,

Wow, it seems like you're quite upset with Alltel.

For starters, here is a random fact about Alltel.

Alltel has recently ( within the last year ) been sold to a private investment firm, in the ball park range of about 21.2 billion dollars. So it's a little above and beyond the multi-million dollar amount.

Okay, now let's get down to business. I'm a previous employee of Alltel and I would like to help you out as best as possible.

First of all, I have read your entire post, and from it I can tell that you are very educated ( noticed that there are hardly any errors ) and very upset about Alltel verbally abusing you because you filed a complaint.

So my questions are as follows: What was the initial disagreement? What was specifically said and done that made you file a complaint? What was it exactly that you are upset about?

It seems that your post lacks some important details about your sitution.

If you would repost those answers, I would be more than happy to help you out.


-john-

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#4 UPDATE EX-employee responds

Response

AUTHOR: John - (U.S.A.)

Hey there,

Wow, it seems like you're quite upset with Alltel.

For starters, here is a random fact about Alltel.

Alltel has recently ( within the last year ) been sold to a private investment firm, in the ball park range of about 21.2 billion dollars. So it's a little above and beyond the multi-million dollar amount.

Okay, now let's get down to business. I'm a previous employee of Alltel and I would like to help you out as best as possible.

First of all, I have read your entire post, and from it I can tell that you are very educated ( noticed that there are hardly any errors ) and very upset about Alltel verbally abusing you because you filed a complaint.

So my questions are as follows: What was the initial disagreement? What was specifically said and done that made you file a complaint? What was it exactly that you are upset about?

It seems that your post lacks some important details about your sitution.

If you would repost those answers, I would be more than happy to help you out.


-john-

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#5 Author of original report

Reply to hardworker

AUTHOR: M.JD - (U.S.A.)

Hardworker,

Read my comment to Robert in NY. I was referred to this firm by an attorney who has successfully sued Alltel with class actions suits in NC. I guess since I'm a legal assistant I assume that most people know that a suit doesn't have a citation until it's filed and gone to court and finished. Until then, there is no cite. After that, the suit of, for example, Brown v. Alltel has a name and the whole case and the decision of the case has a cite for people to read. You can go to a law library and read your state's cases as well as U.S. cases with citations but of course, those cases are finished, not begining. If a person wants to find out about a case before it even goes to court, they have to be a defendant in the case. Otherwise, I'm sure you can figure that both sides in a case against each other would be going around trying to get inside, confidential facts about the other side to help themselves. You can read from the details of my messages, that my incident just happened a few months ago.
By the time you actually see cites of a case, they might have gone on for 5 years and when they finally go to court and the judge decides the case, then there's a citation for it.

What is very odd to me is someone who is so interested in a case unless they are a victim. If you had ever been a victim yourself and experienced what a victim who has been wronged, stolen from, abused etc., goes through, you would come to this site and read other victims stories and have no problem figuring out who was just ranting and who had a valid story. To be further informed yourself, you can type in 'Alltel' into the search box at the rip off site and read the stories yourself. If you've never been a victim of anything, but you are a healthy person with normal understanding and empathy for others, all you have to do is put yourself in the place of the writers, and you would know that you would never want to have that happen to yourself or your family members.

There are horrible accounts of people, one who even lost a home loan because Alltel falsely reported them to a credit bureau and these people did not even have an account with them. And when they and others tried to nicely contact Alltel, they were abused, verbally assaulted, ignored and hung up on. I'm sure you wouldn't want to lose a home for something you didn't do. Or, if your young and just haven't had much life experience yet, you may one day experience this yourself. If so, you will know there is help out there.

As far as you being a good employee, you may be a great one. I'm sure there are thousands of good employees for every company. Alltel doesn't get sued for it's good employees. And for the bad employees who violate company and public policy against consumers, Alltel is the one legally responsible. If, like every good company, there's a bad employee abusing people verbally, violating their rights and ignoring company and legal policy, Alltel would not be breaking the law if they managed and stopped bad employees from harming consumers, then resolved the issue. Alltel is breaking the law because Alltel will let employees do that, then lie to cover themselves. This is breaking the law. It's called damage control.

And I can tell you now, if the law wasn't out there to punish bad, all of use, including you would not be able to live a very good life, since criminals (blue collar and white collar) would take whatever they wanted and violate people's consitutional rights to live a good life. That's the purpose of the law.

I'm a hardworker too and that's the name you gave yourself. I can predict that if you are, you will end up having an opportunity to see how Alltel really operates with people in the marketplace and you will want to work for a good company that doesn't abuse and hurt people.

So good luck in your career.

NC
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#6 Author of original report

Reply to knowledge expand

AUTHOR: M.JD - (U.S.A.)

Robert,

The reason I didn't list it is, as I said, the firm is now in the middle of creating the suit. As I said about filing, if the suit had been filed or if it were over, I would more than gladly give you the cite. It doesn't have one until it's filed, plus the attorneys would tell me I coudn't tell you since that would violate victims confidentiality at this stage. You would have to talk to an attorney yourself, by law, for them to give you the info your looking for. No one can legally get info for someone else. I was referred to this firm by the attorney who has successfully sued by class action suit Alltel in my state of NC and who was recently in contact with our DOJ office again against Alltel. I am a legal assistant for many years and was in contact with this same attorney about Alltel's incident regarding my account. He had put me in contact with the firm who is now beginning a suit against Alltel for cutting off consumers phones and accounts for many unlawful reasons such as: the customer filed valid complaints for recovery for breach of contract including aggravating factors such as the abuse, threats, coercion, intimidation, and even harassment by Alltel against the defendants. As I stated in my first couple of messages on this site, you can get a small taste of many and diverse victims of Alltel's tactics by just searching Alltel at this rip off site. In my case, Alltel has also perpetuated a fraud "on the court" via the NC DOJ for which I sent them evidence. This will all catch up to Alltel eventually and part of that justice is all the victims who are coming to report them in every state where Alltel operates.

As attorneys further pursue justice in my case and on behalf of others, I am personally not going to waste my personal life to stop Alltel's abuse of the public any longer by myself and definitely not interested in coming back to this site month after month. It just brings up the harm caused by Alltel and since I've done what the law has provided in the U.S. for victims to do, I'm gladly letting attorneys handle it now. I'm a very, very busy person and don't have time for going over it. The proper forum to stop Alltel's abuse are the courts. They have the legal authority. I don't or I would be a court. That's why I've put my case in the hands of the same. Only attorney's and lawsuits can get relief for victims. I just came to this site when it all happened to me to address this, read other victims experiences, and to list mine to help others.

Since you say that you keep track of cases, then I'm sure you have the resources to talk to your NY DOJ or local attorneys to find a suit against Alltel that corresponds with your need to find an Alltel class actions in your state. And since I nor my attorneys know you personally or your circumstances, other than your interested in cases, the attorneys tell me I'm not at the liberty to "farm out" their personal info to a stranger on the internet. I had to contact attorneys myself and if I tried to do it for someone else, they would have told me to have that person call them personally. I'm sure you can understand that as far as I know, you work for Alltel or do research on their behalf and I certainly wouldn't help an unknown source continue to abuse helpless victims. Also, since you say your familiar and are interested in cases, you wouldn't have to ask me; you would be able to find the attorneys and firms that are suing Alltel. Thats why your question sounds suspicious to me. By the way, you can also contact your NY DOJ and they would give you applicable information in the state where you live. In fact,you would have quicker access to that than people like me who don't live in your state.

Believe me, if you start looking up all the info on cases against Alltel across the U.S. it will keep you very may since there are so many. I hope you find the answers your looking for.

NC
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#7 UPDATE Employee

Marla

AUTHOR: Hardworker - (U.S.A.)

I work extremely hard to ensure every customer's satisfaction with Alltel's products and services. I will admit that not every employee may share my passion, however once again you failed to give any facts. I am not asking for confidential information, but just something to give your allegations some credibility. There are no current lawsuits brought against Alltel for being randomly disconnecting without merit. If you do know of any, please give the lawsuit ID/#. And for goodness sake, cite what you say, otherwise is it simply and angry person's rant.
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#8 Consumer Comment

I like to expand my knowledge

AUTHOR: Robert - (U.S.A.)

of such lawsuits. I have a PACER account and sometimes research specific cases. That was a pretty long reply when a case number and court of jurisdiction would have surficed.

I'm not aware of any lawsuit, class action or otherwise against them for turning off the services of customers who find errors on their bill. You might know that our NY Office of the AG under Coumo, and especially under Spitzer previously, was notorious for going after large corporations that were screwing folks over.

If you have a case number, I'd like to check into it.

If you don't have a case number, that's fine, but it does seem odd to me that you didn't cite a case number, or name the attorneys or law firm you work with so someone might check your claim.
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#9 Author of original report

Hardworker in Minn, not Robert in NY

AUTHOR: M.JD - (U.S.A.)

Robert,

I rarely come to this site since as I said, I have no need for this site since action is being taken in my favor against Alltel. And I'm too busy for discussion here. But, I got an email about a reply so I checked it and in scanning down, it appeard that the Minnesota comment was written by you, (Robert) so my reply "Poor Robert" was meant for "Poor harworker from Minnesota's." not you-Robert.

Bottom line--my reponse about finding another site and comments to victims, is for hardworker from Minnesota.

Sorry about the confusion, Robert from NY.

As far as your question about Alltel being sued for unlawfully turning cell phones and accounts off without adequate reason or legal purpose, I would still have to leave that for you to contact an attorney if you have a need to address Alltel's behavior. This is due to the fact of the anonymity of this site and the fact that someone like harworder from Minnesota or a non-victim would have private info from an attorney office and the applicable names.

But if you have a complaint and have been ripped off or abused by Alltel or another company, you would have to go the Department of Justice in your state of NY and/or an attorney there or get a referral to a current or pending law suit or class action suit for recovery and damages.

Good Luck
NC
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#10 Author of original report

Cite

AUTHOR: M.JD - (U.S.A.)

Robert,

From your comment and the type of question you asked, it appears your asking this for a reason other than what this site has been developed for. It even appears that your trying to get confidential attorney information to aid in Alltel's predatory business practices against consumers. I won't be a part of helping wrongdoing since I'm on the opposite side.

Part of the legal field is confidentiality for victims and I have to abide by that by law, especially since this suit is at the stage of preparatory serving papers to institute this suit against Alltel.

If you want this information for yourself, you will have to research it yourself or hire an attorney to do it for you since everyone who has been "ripped off" by Alltel has to get their own attorney, which we've done and many are joining in with the same harm done. And since I don't know your personally, I have no way of knowing your intent, especially on this public site-open to everyone.

Some companies even plant people to deceptively get info to help them keep abusing consumers and gaining wealth by doing it. But you've made it clear from your comments that your not at the right site which is for victims getting help and protection. I suggest you find a site for people who like to talk about victims but aren't victims themselves.

I hope your never a victims of fraud, wrongdoing or harm, but if you are, then you can find help on this site and from your state's Department of Justice and from a hired attorney.

NC
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#11 Author of original report

Cite

AUTHOR: M.JD - (U.S.A.)

Robert,

From your comment and the type of question you asked, it appears your asking this for a reason other than what this site has been developed for. It even appears that your trying to get confidential attorney information to aid in Alltel's predatory business practices against consumers. I won't be a part of helping wrongdoing since I'm on the opposite side.

Part of the legal field is confidentiality for victims and I have to abide by that by law, especially since this suit is at the stage of preparatory serving papers to institute this suit against Alltel.

If you want this information for yourself, you will have to research it yourself or hire an attorney to do it for you since everyone who has been "ripped off" by Alltel has to get their own attorney, which we've done and many are joining in with the same harm done. And since I don't know your personally, I have no way of knowing your intent, especially on this public site-open to everyone.

Some companies even plant people to deceptively get info to help them keep abusing consumers and gaining wealth by doing it. But you've made it clear from your comments that your not at the right site which is for victims getting help and protection. I suggest you find a site for people who like to talk about victims but aren't victims themselves.

I hope your never a victims of fraud, wrongdoing or harm, but if you are, then you can find help on this site and from your state's Department of Justice and from a hired attorney.

NC
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#12 Author of original report

Cite

AUTHOR: M.JD - (U.S.A.)

Robert,

From your comment and the type of question you asked, it appears your asking this for a reason other than what this site has been developed for. It even appears that your trying to get confidential attorney information to aid in Alltel's predatory business practices against consumers. I won't be a part of helping wrongdoing since I'm on the opposite side.

Part of the legal field is confidentiality for victims and I have to abide by that by law, especially since this suit is at the stage of preparatory serving papers to institute this suit against Alltel.

If you want this information for yourself, you will have to research it yourself or hire an attorney to do it for you since everyone who has been "ripped off" by Alltel has to get their own attorney, which we've done and many are joining in with the same harm done. And since I don't know your personally, I have no way of knowing your intent, especially on this public site-open to everyone.

Some companies even plant people to deceptively get info to help them keep abusing consumers and gaining wealth by doing it. But you've made it clear from your comments that your not at the right site which is for victims getting help and protection. I suggest you find a site for people who like to talk about victims but aren't victims themselves.

I hope your never a victims of fraud, wrongdoing or harm, but if you are, then you can find help on this site and from your state's Department of Justice and from a hired attorney.

NC
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#13 Author of original report

Cite

AUTHOR: M.JD - (U.S.A.)

Robert,

From your comment and the type of question you asked, it appears your asking this for a reason other than what this site has been developed for. It even appears that your trying to get confidential attorney information to aid in Alltel's predatory business practices against consumers. I won't be a part of helping wrongdoing since I'm on the opposite side.

Part of the legal field is confidentiality for victims and I have to abide by that by law, especially since this suit is at the stage of preparatory serving papers to institute this suit against Alltel.

If you want this information for yourself, you will have to research it yourself or hire an attorney to do it for you since everyone who has been "ripped off" by Alltel has to get their own attorney, which we've done and many are joining in with the same harm done. And since I don't know your personally, I have no way of knowing your intent, especially on this public site-open to everyone.

Some companies even plant people to deceptively get info to help them keep abusing consumers and gaining wealth by doing it. But you've made it clear from your comments that your not at the right site which is for victims getting help and protection. I suggest you find a site for people who like to talk about victims but aren't victims themselves.

I hope your never a victims of fraud, wrongdoing or harm, but if you are, then you can find help on this site and from your state's Department of Justice and from a hired attorney.

NC
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#14 Author of original report

Poor Robert and Good Luck to you

AUTHOR: M.JD - (U.S.A.)

Robert,

I'm too busy protecting other victims to have a discussion on this site. If you want to insult victims, you need to go to court and hear the evidence against Alltel. So don't tell me, tell the court your view, since the court agrees with me and the court says Alltels actions are wrong. If you want to spread your insults, this is the wrong site. This is a rip off report site. This site is to help victims. I'm sure you can search on the internet and find a site for people who want to verbally insult victims. Go there. This is the wrong site for that.

I posted this solely for victims, not to discuss an inexperienced persons useless view of the sad tragedies of victims. I have a busy life doing good in victims rights protections. It's sad that you spend your time on these sights with false info. Another Alltel employee, just like you, has filed their terrible experience as an Alltel employee on this ripoffreport site. It's not poor Marla since after the illegal and unlawful abuse by Alltel of myself and other citizens in my town, I have worked with the NC Attorney Generals office to hold Alltel accountable. And the NC Department of Justice made Alltel stop their attempted further abuse and fraud and is still stopping them do this to other defrauded victims. It's been put on the record in our state.The poor people are the victims who can't defend themselves and are "ripped off" like the victims on this site and thousands of other victims sites. Any victim can compare your comment with the over 300 on this site and they are here for protection. As far as angry, the only angry one's are Alltel for being caught.

I can tell you for sure that after you've worked for Allel for a few more years and age to get experience in business, you will see it too if they don't fire you first. So after you work for them and go out in the world and spend years working for legal and good companies, you'll see. For now, all I can tell you is Good Luck.

NC
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#15 Consumer Comment

Cite please.

AUTHOR: Robert - (U.S.A.)

""Alltel is now being sued many states for shutting off perfect paying and good customers entire cell phones and accouts simply because customers reported an error on their bill of which Alltel refused to fix, or wanted their contract enforced.""

Please provide a cite for this. I am aware of several lawsuits against Alltel, but not for the reason you claim. The ones I'm aware of are for alleged "false advertising," "signing folks up to a program without their knowledge", and some trouble with the SEC and such regarding their "buyout/takeover dealings by their board of directors."

Thanks
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#16 Consumer Comment

Cite please.

AUTHOR: Robert - (U.S.A.)

""Alltel is now being sued many states for shutting off perfect paying and good customers entire cell phones and accouts simply because customers reported an error on their bill of which Alltel refused to fix, or wanted their contract enforced.""

Please provide a cite for this. I am aware of several lawsuits against Alltel, but not for the reason you claim. The ones I'm aware of are for alleged "false advertising," "signing folks up to a program without their knowledge", and some trouble with the SEC and such regarding their "buyout/takeover dealings by their board of directors."

Thanks
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#17 Consumer Comment

Cite please.

AUTHOR: Robert - (U.S.A.)

""Alltel is now being sued many states for shutting off perfect paying and good customers entire cell phones and accouts simply because customers reported an error on their bill of which Alltel refused to fix, or wanted their contract enforced.""

Please provide a cite for this. I am aware of several lawsuits against Alltel, but not for the reason you claim. The ones I'm aware of are for alleged "false advertising," "signing folks up to a program without their knowledge", and some trouble with the SEC and such regarding their "buyout/takeover dealings by their board of directors."

Thanks
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#18 Consumer Comment

Cite please.

AUTHOR: Robert - (U.S.A.)

""Alltel is now being sued many states for shutting off perfect paying and good customers entire cell phones and accouts simply because customers reported an error on their bill of which Alltel refused to fix, or wanted their contract enforced.""

Please provide a cite for this. I am aware of several lawsuits against Alltel, but not for the reason you claim. The ones I'm aware of are for alleged "false advertising," "signing folks up to a program without their knowledge", and some trouble with the SEC and such regarding their "buyout/takeover dealings by their board of directors."

Thanks
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#19 Consumer Comment

Cite please.

AUTHOR: Robert - (U.S.A.)

""Alltel is now being sued many states for shutting off perfect paying and good customers entire cell phones and accouts simply because customers reported an error on their bill of which Alltel refused to fix, or wanted their contract enforced.""

Please provide a cite for this. I am aware of several lawsuits against Alltel, but not for the reason you claim. The ones I'm aware of are for alleged "false advertising," "signing folks up to a program without their knowledge", and some trouble with the SEC and such regarding their "buyout/takeover dealings by their board of directors."

Thanks
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#20 UPDATE Employee

Poor M.JD

AUTHOR: Hardworker - (U.S.A.)

As an Alltel employee, I am very familiar with the policies and procedures that Alltel follows. I can personally assure you that phones were not turned off 'just because'. I find it interesting that you are accusing Alltel of breach-of-contract when you have absolutely no examples. The only thing you stated was that you 'always' paid in advanced, then Alltel turned off you phones.

You must understand that an angry rant with no proof is just that...an angry rant. I am very sorry that you feel cheated in some way, but maybe you need someone to explain things to you.

I am offering to help you understand exactly what happened on Alltel's end, but in order to do that, you must be able to provide examples. *A note of caution: Alltel documents every call VERY well and we have access to audio recordings of the calls, so be very careful to only state the facts.
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#21 Author of original report

Answer to Byron and Destructo

AUTHOR: M.JD - (U.S.A.)

Why would Alltel unlawfully cut perfect paying customers off? Because they can. And the reason they do it is to cover themselves for violation of contract. However, the proof is on record with class actions suits if you take the time to research it. So if want to call the courts and lawyers fraudulent and slanderous for winning cases against thousands of valid victim customers of Alltel, you need to tell that to them and see their response. If you want to comment, you ought to inform yourself first with research which is all a part of the public record. You can also tell the over 300 victims (from the link below and other links) on this very site who have personally experienced and been defrauded, slandered, and harmed by Alltel which is why Alltel has been successfully sued and are still being sued:

http://www.ripoffreport.com/searchresults.asp?q1=ALL&q4=&q6=&q3=&q2=&q7=&searchtype=0&submit2=Search%21&q5=alltel&Search=Search

but as is common sense, this is only the tip of the iceberg since for every harm reported, there are 5-10 or more who don't or don't know how to report.

Good Luck and remember that if you haven't been done wrong by the likes of a company like Alltel, it's only b/c victims before you have gone through the pain of requiring justice. Hope you don't have to experience it yourself but you can yourself read the stories on this site and in the public record online or by doing legal research of the class action suits against this company by everyday citizens just like you or me. I've turned my case over to the legal system and have won at one stage and will continue to fight for whats right for other victims, many much more helpless than you or me.
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#22 Author of original report

Class action suits

AUTHOR: M.JD - (U.S.A.)

As a legal assistant and victim rights advocate for 30 years who has been in contact for a year with the attorneys who have and are successfully suing Alltel all over the U.S. by class action suit on behalf of thousands of Alltel victims, it's nice you haven't been a victim Alltel yet. It's actually because of all the poor victims who report the crime and wrongdoing that help keep others from becoming victims. A class action suit is when there are so many wronged people for each to go separately to the court for help, this qualifies as a whole "class" being wronged. And believe me, to even be able to sue a company by class action suit, there has to be some very serious harm, wrong, unlawful and illegal acts against individuals. These suits have been won for years against Alltel and are ongoing.

When my experience happened (I'm just the messenger), and I went to find answers online, I received letters over and over and over again from people who were abused and wronged worse than me. The rip off report link below is where victims reading this can see the over 300 horror stories of Alltels abuse.

http://www.ripoffreport.com/searchresults.asp?q1=ALL&q4=&q6=&q3=&q2=&q7=&searchtype=0&submit2=Search%21&q5=alltel&Search=Search

People have lost home loans they had worked for for years for being wrongfully reported to credit bureaus when, get this, some victims of Alltel predatory business practices didn't even have an account with Alltel! For other victims reading this, go to your state's Department of Justice. And for those who have no choice to get legal help b/c their credit was falsely ruined, you need to find the federal agency to get help from against Alltel and look online to join others who have been harmed by Alltel to get your record corrected and your money back. You should also go online and find the many class action suits that have already been won and contact those attorneys from past and current law suits since Alltel evidentally won't change. They are making their billions off the back and at the expense of so many helpless Americans and others.

Alltel is now being sued many states for shutting off perfect paying and good customers entire cell phones and accouts simply because customers reported an error on their bill of which Alltel refused to fix, or wanted their contract enforced. Then Alltel unlawfully, after intimidating, abusing, threatening those customers billed the customers $200 for early termination even though the customer didn't early terminate, but Alltel illegally shut of their home and business lines. It's turned into legal malice and what the legal field calls lies (which Alltel has masterered) is fraud.

I pray for all victims of this company and encourage you to join the others to get the help you deserve, by law, and remember that it's because of victims getting together that unscrupulous company like Alltel are either shut down eventually, or are forced to stop harming every day people. The truth will eventually find them out.
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#23 Consumer Comment

Byron

AUTHOR: Destructo - (U.S.A.)

I completely agree with you. I don't work for Alltel, but another PCS company. My sister and her husband have been with Alltel for years, and I can assure you, they've never been treated unfairly or even had their service temporarily disconnected.

There is more to this story, and "It's a very, very long story," doesn't cut it. We have time to read, and you're simply slandering the company, as you haven't gone into any detail as to what has happened.

Keep in mind, I do NOT work for Alltel, but everyone should take this report with a grain of salt.
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#24 UPDATE Employee

Everything has a reason

AUTHOR: Byron - (U.S.A.)

Ever since the first day of training, the people at Alltel have told me that we will do everything we can to benifit the customer. I deal with people who claim that they are being personally screwed by the company every day.

I assure you, and everyone reading this posting, that Alltel does not shut people off for no reason. You get shut off because either you are behind on your bill or have excessive charges that hint to fraud. Why would any company that wanted to make money shut off someones service?
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#25 Author of original report

Answer to "Sorry"

AUTHOR: M.JD - (U.S.A.)

To make a long story short---Alltel has class action suits against them for violating the contracts of customers, then when the customers try to leave (as you suggested) and which I and millions of other perfect paying customers try to do after the abuse of our person, violation of our contract rights, and more....Alltel engages in unlawful practices such as of turning off our phones, then charging us large fees for leaving a contract we kept and they broke. Read the other reports on this site where people lost homes and loans for falsely being reported to national credit bureaus, some who didn't even have services with Alltel, and some who were never late on their bill.

Bottom line--Alltel is evil. Simple as that. It's a very long story, but believe me, we tried to get out of being taken advantage of and being stolen from and lied to, but what's going to stop this is people like me, and millions of others who refuse to be abused by Alltel by turning them in. I consulted an attorney who has sued them for many years and if you research cases against them across the U.S., you will find it goes on every year. Eventually, Alltel will get caught, just like Enron, or will have to merge and sell like Cingular and several others who's greed and dishonesty catches up with them, but that's why there are sources like ripoff.com, so the public can become a majority by exposing bad companies like Alltel. The fight goes on. Each person can only do what each person can do.

As for me, I will always fight greed, corruption, and abuse of the public by evil, power hungry and evil corporations, e.g. Alltel. I am now with a very good cell company that has some good business practices and obey the law, so I'm now getting what I pay for. Alltel is no different than a thief in an dark alley who steals your money....but Alltel doesn't know it. The truth and reality always wins, eventually. I reported them to our state's Attorney General's office and Alltel, first lied to them which they saw on record, then Alltel had to stop lying. I did it so someone else wouldn't have to go through what I did and be abused and now our state office can add my complaints to all the others and our state office will be more informed about Alltel as more complaints keep coming in.

That's all I can do--as the witness and messenger. It's in other's hands now. I wrote all this to help others who have had to be mistreated by Alltel, so that they can maybe cut short being cheated like I was. Good Luck, keep up the good fight.
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#26 Consumer Comment

Sorry...

AUTHOR: Cilly - (U.S.A.)

I am sorry that it seems you're being so wrongfully treated by Alltel. I have been in and out of many retail locations across the state and have never heard a customer being verbally abused. (That's not to say that it doesn't happen.) But in my experience, at ANY retailer, a customer typically gets their way, provided that their bill is payed on time and they aren't looking to get 5 new free phones for whatever troubles they feel they're going through. You can't get 'something for nothing'. That's not how the world works.

I do have to say, that if you feel you're truly being "hurt" in the manner that you say you are, why not just let Alltel discontinue your service and be done with them. Why continue to put yourself through this supposed 'torture' as it seems, in reading your letter, you are being "abused" beyond belief. It is your right, as a consumer, to walk away from a bad situation, not prolong your agony just to be able to complain about it and try to file a lawsuit for some monetary gain!! I certainly wouldn't sue a wall builder because I keep ramming my head into it!!
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#27 Consumer Suggestion

Question.

AUTHOR: Emdre - (U.S.A.)

Why is Alltel going to shut off your phones if you are paying in advance, among other things?
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