• Report: #21833

Complaint Review: Alltel cellular service

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  • Submitted: Thu, May 30, 2002
  • Updated: Tue, June 11, 2002

  • Reported By:Sistersville WV
Alltel cellular service
P.O. Box 8819 Little Rock,, Arkansas U.S.A.

Alltel cellular service ripoff Little Rock, Arkansas

*UPDATE EX-employee responds: No Roaming but Add Airtime from other months

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I am tired of not having service on a nation wide plan. I am tired of being cut off mid-sentence. I am tired of getting messages left on my voice-mail 12 to 36 hours after they are left. My service has been cut off 3 times in 5 months because I didn't pay a bill I didn't recieve and then being charged the past due bill along with the next bill that hasn't gone out yet. Not to mention a 35 dollar reconection fee.

This month they cut me off for a bill I paid two weeks ago and then acted pissy with me when I complained about my service being interupted. They said that when I paid the bill I left a balance of 32 dollars. Although when that bill was paid I paid what they told me I owed.

I am currently searching for a new cellular provider but I am stuck with a 2 year contract with alltel or pay the early cancelation fees. I have had this service for 5 months and have not had a week of service I was happy with. I have been so upset with the service that I have threatened to throw the phone out the window of my car several times. I depend on the phone and when I most need it I have to use a pay phone because I have not service.

The bill is another thing. Who can understand why you are always over min. every month. I can use less than the min. aloud and I get a bill for 150 dollars over. The bill is confusing and if you ask a question of the service people on the phone they act like you are stupid and can't understand what they are saying. I am tired of Alltel and it would be worth it to pay the $200. to get rid of them.

Patti
Sistersville, West Virginia

This report was posted on Ripoff Report on 05/30/2002 12:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/Alltel-cellular-service/Little-Rock-Arkansas-72231-8819/Alltel-cellular-service-ripoff-Little-Rock-Arkansas-21833. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE EX-employee responds

No Roaming but Add Airtime from other months

AUTHOR: Barney - ()

I wish more cell carriers were honest about the "National Plans." Having been in the business since 1995 I can offer a few perspectives that no carrier seems to want to admit.

First, lets face it it is wireless service and it will never be 100 percent clear (sorry man in black coat).

Secondly there is no one carrier that has 100 percent service in the United States and when outside your home area you are roaming. What has changed is how you are billed for the airtime (it use to be daily access charges plus airtime and ld). All carriers have roaming agreements with carriers throughout the US (the exeption is Nextel). And not always on a digital network.

What you signed was an agreement for no roaming or long distance charge to be incurred. If you read the small print it states that you are responsible for airtime used when you left your home network in the month that Alltel receives the bill from the carrier you were roaming on.
As an example lets say your rate plan allows for 500 minutes and in August you are in your home area for only 2 weeks (and only use 200 minutes) but also travel to Florida for the other two weeks were you use 250 minutes.

You did not exceed airtime allowance but the carrier in Florida does not report the airtime to Alltel until November a month you are in you home area the entire month and use 450 minutes then comes the airtime charges for when you were in Florida so now you have exceeded your airtime amount by 200 minutes (450 + 250) and charged accordingly the airtime overage.
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