• Report: #152031

Complaint Review: Alltel

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  • Submitted: Mon, August 01, 2005
  • Updated: Mon, August 01, 2005

  • Reported By:Salina Kansas
Alltel
Building 4 Fifth Floor One Allied Drive Little Rock, Arkansas U.S.A.

Alltel Unethical Contract Extension, Extended my cellular contract because I purchased a phone that worked, ripoff Little Rock Arkansas

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I bought a V60i in 2002. The phone dropped calls continually. I had nothing but trouble with the phone. I took it into the alltel store where I purchased the phone and they said they "fixed it". The phone was updated, etc it continued to drop calls. So I had them replace the phone. This was to be replaced under warranty.

The AllTel store replaced the phone under my phone insurance instead of warranty. So on my insurance I showed a claim. I called the customer service center numerous times about this worthless phone. I finally bought a T720 phone. Nothing was said to me about my contract being extended for 2yrs after that purchase. NOTHING. This was also at the alltel store in Salina KS 67401.

I called Alltel about my bill fluctuating month to month. I never went over my minutes and they give me some excuse, the run around etc. I asked to cancel my contract and they told me I would have to pay $200 to buy out my contract. I have been a faithful customer to this company since 2000 and multiple years prior to that.

I would advise anyone to do business with any other cellular provider but Alltel. There customer service is terrible. I feel that I have received absolutly terrible customer service.

Robert
Salina, Kansas
U.S.A.

This report was posted on Ripoff Report on 08/01/2005 01:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/Alltel/Little-Rock-Arkansas-72202-2099/Alltel-Unethical-Contract-Extension-Extended-my-cellular-contract-because-I-purchased-a-p-152031. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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