• Report: #373190

Complaint Review: Alltel

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  • Submitted: Mon, September 15, 2008
  • Updated: Sun, December 07, 2008

  • Reported By:Carrboro North Carolina
Alltel
Building 4, Third Floor, One Allied Drive Little Rock, Arkansas U.S.A.

Alltel says, not our fault we took to much money from your account Little Rock Arkansas

*Consumer Suggestion: Who is telling the lies here? ? ? I think the poster tells the truth!

*Consumer Comment: i also have been ripped off by alltel

*Consumer Comment: Partly your fault, partly their fault, but the LIES are all yours

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Where do I begin Several months ago we started an account with Alltel wireless. We have two lines one is a smart phone the other is not. We did a lot of research on plan cost and phone cost. We thought Alltel was the best match for what we needed. The first two months of our business agreement with Alltel was great. We had wonderful service where ever we were. The trouble started three months into our contract.

We moved to a different city and needed to change our phone numbers to the appropriate area code. We contacted Alltel to do so we spoke to a nice gentleman who said we could change our number without a problem and without charge. We got our new numbers and three weeks later we got our bill with the new number. Two days after that we got another bill with our old numbers claiming we owed $200.00 for closing our old numbers plus we owed them money for the current bill. It took 7 different people at Alltel to fix this problem.

What Alltel had done was a hirer an incompetent person! We were told by the supervisor on duty the (third one we spoke to) the gentleman who switched our numbers closed out our old numbers by closing out the contract and opening a new one, which caused a break in our contract. No notes were ever added to our count with the original phone numbers. OK so this got fixed and we owed just the original monthly bill. We thought everything was going to be fine.What were we thinking

The following month we get a bill for $50.00 more than what it should have been. We thought we went over or minuets (should have paid more attention to the bill) So we paid the full amount. The following month the bill is even more so we call and only to be told we have two smart phones and that is why our bill is so high. Ok here is the catch we only have one smart phone and one not so smart phone (a normal no bells and whistles phone). We try explaining to Alltel we only have one smart phone they do not want to hear it. We are not outright called liars but as many times as we told them and gave them equipment numbers of the two phones what else could they have been sayingI mean really!!

So finally we spoke to someone with some common sense who fixed the problem. The problem we then had is the payment had already been taken out of our account. We called the next day to get a part of the payment they took from our account back so we could pay our other bills. We were told by a supervisor they could not and would not refund our money. They had no way of doing so, they would use the extra money they took out towards next month's bill. We of course tried to explain to them we are hurting like everyone else in the country and need the money back in our account to pay bills. We were laughed at and told it was not their fault we do not pay attention to our billing statements (for real?). At this point we are very angry and ready to cut our ties with Alltel, but they catch you there as well you have too pay $200.00 for each line you cut the contract with. Side Note: Which by the way if you are paying attention the prior month they explained to us the reason we were billed for $200.00 dollars extra was because according to their records we broke contract on the phones we had. Needless to say we had a creditso we thought. The following month we ended up with a bill. When we called they had no record of the credit and told us we paid what we owed. Finally after talking with several people we got it fixed and owed a small amount of our bill.

We had not had any problems with them for a few months until today. I guess they thought we had not messed with them for a whileWe go to check our account balance so we could find out how much money we could spend at the grocery store and on gas after our light bill and other misc. bills came out for the remainder of the week (today is only Monday) and there is no money in our account. We got online and looked at out account and found Alltel took out a double payment. Of course we called Alltel's Customer No Service Line and spoke to a gentleman by the name of Robert. Robert explained this was their mistake and he would fix it. His fixing would take 2 to 3 business days. We tried to we explain our problem of the light bill which had not come out of our account yet. Robert continued to say there was nothing he could do we would just have to accept this as is. Of course we are now seeing red!!! We decided we are going to cut ties with Alltel at the end of the month we explain this to Robert who out right laughs and says you have one more year with your contract you break it we will get your money anyway. Does anyone else have a problem with this statement??

Needless to say we had to borrow money from our parents to pay the light bill and there will be no going to the grocery store not even for the necessities. I am glad Alltel enjoys putting their paying customers in financial restraints. Not even Sprint Nextel does that!!!!!

So to anyone who is looking at going with Alltel I ask that you reconsider or at least weigh all of your options before settling.

--Foodless but I have a cell phone!!

Melissa
Carrboro, North Carolina
U.S.A.

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This report was posted on Ripoff Report on 09/15/2008 05:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Alltel/Little-Rock-Arkansas-72202-2099/Alltel-says-not-our-fault-we-took-to-much-money-from-your-account-Little-Rock-Arkansas-373190. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

Who is telling the lies here? ? ? I think the poster tells the truth!

AUTHOR: Pardel - (U.S.A.)

Seems like the person telling tall tales is Bikebryan, not Melissa! Bikebryan is obviously an employee of Altell.

Posted by Bikebryan: "The billing statement and the plan you are on: that IS your fault."

Firstly, Melissa is not complaining about the 'plan' she is on. She states the first two months everything was fine and she was happy with the service. The issue of occurs when Alltel bumps her off the plan she was on and bills her for something she does not have (and for a cancellation that did not exist).

Posted by Bikebryan: "You let it go without paying attention to the bill, and they do EXPECT you to look at it every month".

Melissa states she thought she over-ran her minutes, not that she did not 'look' at the bill (more that she did not understand the bill).

Posted by Bikebryan: "Here's the LIES: Nobody 'laughed at you' or told you 'we'll get your money either way.' That is your perception and I guarantee this did not happen."

You can't say that since you were not there and were not privy to the conversation! There are rogue workers everywhere! It very well could have happened. I cannot tell you how many times I have called someone, not only on questionable bills, but in other instances as well, and be connected with a rude, disgruntled employee. We all know this does happen! Your attitude with this poster is a prime example of rudeness some people show to others!

Posted by Bikerbryan: "I've had people tell me they've been holding 20 minutes when it was less than 2. I've had people tell me not to laugh at them when I was being serious the entire time."

Who's lying? Lets debate this! Hmmmmmm. . . I personally can never recall being on hold for only 2 minutes. . . . how many times have I called a service provider to first have to go through all of the 'push this button' for such and such ect. . . ? Sound familiar? Then when you finally get to the actual person, if you get to an actual person, your put on hold? No, I think we all know who is lying on this one and it's not Melissa! lol

Melissa, my only question to you is why do you have it set on auto pay? That just lets Alltel take out as much money as they want anytime they want. My suggestion is for you to immeditately take it off auto pay. This way you can make sure the bill is for the correct amount before you pay it, not after. Somethings are fine for auto pay, such as life insurance, health insurance, ect. . . a cell phone bill is not one of them. What happens if you lose your phone, someone picks it up and uses it running up your bill. If Altell can just take it right out of your account it's uh-oh!
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#2 Consumer Comment

i also have been ripped off by alltel

AUTHOR: Jamieg25 - (U.S.A.)

first of all i think that Bikebryan has no basis to tell you that you were not laughed at since i do not beleive that this person actually is listening live to every call alltel receives so how can this person know anything about what was said or not said to you

also i had problems where alltel would keep cramming charges on my bill even after i had a block on all download applications and services even text messaging and would keep forcing me to pay the charges by interrupting my service if i did not pay them for the crammed charges even during times that i filed a dispute which interrupting service for not paying disputed charges during the time the charges are being disputed is against the law

i finally cancelled service and refuse to ever pay the final cancel penalty charges since in my opinion they got that money already by forcing me to pay crammed charges during dispute just to keep my service

i will never pay the final bill due to this reason and i beleive that you might have to do the same with your account
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#3 Consumer Comment

Partly your fault, partly their fault, but the LIES are all yours

AUTHOR: Bikebryan - (U.S.A.)

You moved and needed a phone number not native to your old market. That means you did a market transfer, and the old acct was closed and a new one open. That should NOT have generated ETFs (well it does, but they should have credited them immediately). So yes, Alltel did goof their.

The billing statement and the plan you are on: that IS your fault. You let it go without paying attention to the bill, and they do EXPECT you to look at it every month. The fact that you let it go on as long as it did is YOUR fault, not Alltel's. Once you brought it to their attention, they fix it by backdating you to the correct plan. That causes the adjustments to automatically appear on your next bill and they can't be corrected that day. So you were given correct information there.

Here's the LIES: Nobody "laughed at you" or told you "we'll get your money either way." That is your perception and I guarantee this did not happen. I've heard people say they've called 10 times when it's been 2. I've had people tell me they've been holding 20 minutes when it was less than 2. I've had people tell me not to laugh at them when I was being serious the entire time.

If you really think it's better elsewhere, then leave. I don't think, however, you'll find the grass is any greener. It's just a different shade of green and you'll be just as pissed off at the other company.
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