- Report: #430756
Report - Rebuttal - Arbitrate
Complaint Review: Alltel
Alltelalltel.com Little Rock, Arkansas U.S.A.
Alltel Charges You For New Phone But If It's Defective, They Replace With Refurbished Phone After 30 Days. Defective phone, poor customer service, misleading warranty policy Little Rock Arkansas
*Consumer Comment: You are wrong
*Consumer Comment: Maybe check your warranty?
*Consumer Comment: Alltel Sells It, Alltel Should Stand Behind It. End of Story.
*Consumer Comment: Alltel does not provide the warranty
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Now, I signed a two year contract for this phone, paid full retail price, and 29 days in, I don't have a new phone, I have a used, refurbished phone. Alltel refuses to discuss the issue. My past experience with alltel and their refurb phones is that they last for 30 to 45 days and fail. My contract is for 24 months, and now I'm stuck with a used phone that I paid full, new price for. And Alltel doesn't see any problem with this.
This is a phone that retails (without a contract) for 300.00, and the warranty is 30 days? My coffee maker has a better warranty than Alltel provides!
This report was posted on Ripoff Report on 03/04/2009 01:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/Alltel/Little-Rock-Arkansas/Alltel-Charges-You-For-New-Phone-But-If-Its-Defective-They-Replace-With-Refurbished-Phon-430756. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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