• Report: #320102

Complaint Review: Alltel

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  • Submitted: Fri, March 21, 2008
  • Updated: Sun, August 24, 2008

  • Reported By:Texarkana Texas
Alltel
P. O. Box 9001905 Louisville, Kentucky U.S.A.

Alltel screwed Louisville Kentucky

*Consumer Comment: John is right and wrong

*UPDATE EX-employee responds: Response

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On October 19, 2007 I sent Alltel a cashier's check for 284.50 along with a letter explaining the $200 was for contract termination and the $84.50 was to pay my currenht bill. In the letter I explained they could stick their cell phone service up their southern side, that I wantedf nothing to do with Alltel anymore period.

Now in 2008 I am getting bills from Alltel for service which I had not used but did pay for since way back before October 2007. The store owner where I bought the service has sold it, preferring to get into a more honest line of work. The current store owner could not even tell me the physical address of the Alltel legal department. The previous store owner is a good friend of mine. But he was still the store owner when I sent my cashier's check to Alltel and told them what they could do with their service. So, If I cannot get through to a responsible Alltel corporate officer, my only choice is to take this to small claims court.

Since Alltel was represented by my good friend and since Alltel corporate is somehwere in Arkansas and not in Texas where the service was sold to me that would mean I would have to list both Alltel and my friend in the court papers. I would love to take Alltel into any court, small claims or otherwise, but am hesitant about taking my friend to court also, although I have warned him about this possibility.

Does anyone on ripoff know the physical address of the Alltel legal department.

Cliff
Texarkana, Texas
U.S.A.

This report was posted on Ripoff Report on 03/21/2008 09:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Alltel/Louisville-Kentucky-40290-1905/Alltel-screwed-Louisville-Kentucky-320102. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

John is right and wrong

AUTHOR: Bikebryan - (U.S.A.)

John is correct in stating that the way the OP tried to cancel their service was ineffective. Mailing in a request to disconnect with a check will not do anything except getting that applied to the account as a large payment. Why? Because the FCC has specific guidelines regarding account security and information known as CPNI (Customer Propietary Network Information). Those guidelines don't allow for such an informal way of disconnecting. The folks who process disconnects are required to read disclaimers to you regarding the process, and mailing in the request violates that requirement.

He is wrong, however, in stating the OP should contact CS and ask for a "caring supervisor." All the CS folks care, but in this matter it is clearcut and the OP has no case. There is no part of her post that warrants any adjustments as Alltel made no errors in this situation, the OP did - and that person needs to take some responsibility for their mistake.
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#2 UPDATE EX-employee responds

Response

AUTHOR: John - (U.S.A.)

Hey there,

It seems like you're stuck in a sticky situation.

Now regardless of what reason you wanted to leave Alltel is not my business. You are entitled to your own opinions and thoughts about anything you wish.

As far as the way you attempted to cancel your account, unfortunately was done incorrectly.

Alltel, like any other large business, is made up of MANY different departments. Writing a letter to the billing department to disconnect is as ineffective as yelling in to the air. Also, even IF the department that handles the bills would look in to following your request in the letter, there would have been no way of indentifying that you were the account holder. Furthermore not protecting your account against unauthorized users, putting your account at a security risk. Since fraud has become such a large issue in the United States, even the most simple of things are subject to a proper verification ( i.e. disconnecting a line )

Most likely what Alltel did is take the amount of the money order and just post it to your account for future months, acting like a pre-payment for the months to come.

Unfortunately, ( this is the bad news ) since the line was never disconnected in a proper way ( i.e. at an Alltel corporate store or over the phone stating "i want to disconnect" also with corporate Alltel AFTER verifying yourself as the account holder) the charges would be valid even in a legal stand point.

Now in my opinion, your best bet is to contact Alltel customer service and try to speak to a supervisor that really cares. Chances of finding one of those are pretty slim, but there is hope.

Despite the bad news, I hope everything goes your way.

I hope this helped,

-john-
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